Vacation Rental Call Centres & Call Centre Technology

Are you currently hoping to grow your own reservations team with the help of a professional technology? Are you also looking for better customer engagement, or to outsource your sales to a team of professional sales snipers who will dramatically increase your conversion rate? If so, this article is for you.

Real Voice

Located in: Memphis, US
Operates: Worldwide

A US company that has been in business since 2013, Realvoice, has a 24/7/365 Customer Engagement Center for your convenience. They have the ability to handle a wide array of responsibilities including, all your calls, leads, emails, and chat and are quite efficient at converting all these in returning guests. This will greatly free up your time so you can focus on operations, employees, and build up your business and businesses inventory. On top of all of this, they only get paid when you get paid – which means a much greater ROI!

Core features:
24/7 Live Reservation Bookings
Outbound Sales Campaigns
Live Social Media Response
Crisis Management
Guest Surveys

Busy Rooms

Located in: Pietà, Malta
Operates: Worldwide

The Busy Rooms Call Center module works fluently alongside their CRS which allows agents ease of access to many different tasks including, automatic updates to the inventory, as well as automatic guest confirmations and the ability to input phone reservations into the system. With both dynamic packaging(hotels, tours, transfers, etc.) and criteria to limit results of searches, the user experience has been streamlined to give the best possible experience.

The call centre agent will have a complete understanding and overview of availability and prices, as well as being able to quickly see descriptive content, pictures, and policies. All of this within the selected date range of the user and with the freedom to select individual, multiple, and/or different rooms.

Core Features:
Agent optimized booking flow
Ability to easily and quickly view descriptive content, pictures and policies
Full and quick overview of availability and prices for the selected date range and amenities
Ability to select multiple and different rooms/units
Prices are shown in an easy to view matrix
Easily access Corporate or Travel Agent pre-negotiated rates
Easily add and configure: hotel extra services; Multiple customers; Additional emails to allow difference between booker and travellers; Comments and internal notes; Referral source
Itinerary summary on the right clearly highlights selected product and prices
Ability to easily modify or cancel bookings
Ability to override final price
Profitability reporting
Hassle free payment processing

Navis

Located in: Bend, US
Operates: Worldwide

Navis is based in Oregon, and their focus is on reservation sales and marketing. Their target goal is to improve hospitality teams productivity and turn them into flawless revenue generators. Basically enabling them to bring in and convert more bookings.

They have two main solutions which are Narrocast Cloud, their reservation sales software and RezForce, a Call Center Service.

Narrocast is made to empower your sales team with the latest cutting-edge technology, which includes Lead Management System and Performance Improvement tools as well as Objective Data. On the other hand, RezForce, will bring highly trained experts to your aid when your team is busy or not available.

And finally, as a Price-For-Performance company, they will only get paid when they handle or book your reservation calls.

Core features:
Agent skill and proficiency prioritization
Simple, PCI-compliant card processing
Variable-speed call playback
Threaded agent chat and team chat
Overflow and After-hours Reservations

TrackHS

Located in: Cottage Groove, US
Operates: Worldwide

A cloud SaaS solution for hospitality is what TrackHS Software is all about. They can handle all business processes for simple to complex properties.

They come up with solutions based on data and they generate bookings with their cloud solutions which include their Powerful Cloud Call Center.

Using this model will give your team all the tools they require when it comes to communicating with contact call and emails that are sent to leads, prospects, and guests.

TRACKHS Call Centre module is very flexible in what it offers, be it creating and managing menus, directories, voice messages, call overflow, and other Call Center requirements. You also receive the option of recording agent calls, so you can listen and improve training and guest communication.

Core features:
Route Incoming Calls using Auto-Attendant and Call Routing
Expedite Guest Inquires using Call Conferencing and a Warm Transfer to Intended Recipient
Unique Call Queues with Intelligent Routing and On-Hold Experiences
Improve Agent Training and Close Ratios with Live Listen
Manage Voicemails Easily with a Unified Inbox


 

Are you using Vacation Rental Call Centres? Comment your experiences below!

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