Multiple channels, one Inbox
Instead of logging into multiple platforms, just log into one.
Our Inbox consolidates all your messages from 90+ channels, reservation details, and reviews from Airbnb, Vrbo, and Booking.com in one place.
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Streamline All Your Guest Communication
A Holistic Solution
Centralized Messaging Made Simple
Rentals United offers a unified Guest Communication system, allowing Property Managers to manage all their messages across platforms like Airbnb, Booking.com, VRBO, Expedia, and more from a single interface.
Seamless Integration
Eliminate the hassle of switching between platforms, therefore save time, reduce missed messages, and enhance guest satisfaction.
Customizable Solutions
Use the Rentals United API to integrate messaging capabilities into your existing systems for a tailored communication flow that meets your business needs.
Unified Inbox
90 Channels, One Inbox
Effective communication is the key to 5-star reviews and repeat bookings, but it doesn’t have to be time-consuming or costly. Our Unified Inbox gives you a better way to manage your guest communication by consolidating all your messages and reservation details from connected channels in one place.
Stay on top of every interaction, ensuring faster responses and happier guests.
- Reservation Chat: Talk with your guests across all your connected channels in one place, accessing their booking details for better management.
- Attachments and Advanced Filters: Talk with your guests across all your connected channels in one place, accessing their booking details for better management.
- Airbnb Pre-Approvals: Send a pre-approval to confirm availability and invite guests to book, increasing your chances of securing a reservation.
Review Management
Manage Your Guest Reviews
Property reviews are the deciding factor for most guests when making a booking. They’re crucial for building trust, with 90% of bookings influenced by positive reviews. But finding time to review each guest can be challenging.
With the Unified Inbox, you can send and manage your reviews from Airbnb, Booking.com & Vrbo directly from your Inbox, allowing you to manage all aspects of your guest feedback in one place!
Airbnb Auto-Reviews
Automate Your Airbnb Reviews
Automate your Airbnb reviews, streamlining your processes and making it easier than ever to review your guests. There are two types of automated Airbnb reviews:
- Semi-Automated Reviews: Pre-set a review and positive rating. After a guest’s reservation ends, you only need to click a button to accept and publish the pre-set review.
- Fully Automated Reviews: Your preset review and positive rating are automatically published eight days after the guest’s departure. If you wish to adjust it, you have 8 days to do so before the auto review is sent.
Automated Messaging
Level up your guest communication
Give guests exactly what they need, when they need it, with personalised, automated messages at every stage of their journey. Extensive variables like guest names or arrival instructions guarantee a personal touch.
Plus, you not only save yourself time, but also eliminate the risk of errors – like that missing letter in a postcode when sending check-in details yet again.
So whether you’re sharing local recommendations or upselling services like spa access, kayak rentals, or late check-out, unlimited automated messages mean you can always create meaningful connections with your guests.
- Deliver Exceptional Experiences: Auto-message guests at every step of their journey & reduce manual tasks by answering questions upfront.
- Save Time: Automate personalised responses across all or selected channel & properties. Provide instant guides and proactive instructions.
- Upsell Effortlessly: Promote extra services like paid breakfast or late check-outs. Unlock more revenue with targeted, timed offers.
