At Rentals United we know from our clients that running from check-in to check-out can be a major stress factor. One way to deal with this pain point or (at least as a backup) is to use specialised companies in key exchange and key drop box for vacation rentals. We researched such services in Europe, UK and the States and found these 4 companies that have slightly different ways of doing things and different pricing! Looking for more peace of mind with your check-ins? Dive into the world of vacation rental key exchange!

1. KeyNest – in the UK


KeyNest is a UK based key exchange company which very much works like the other key exchange companies above: key storage locations are nearby cafeterias, and your guests can pick up the keys to your vacation rental anytime during the cafe’s opening hours

*Process

  • Step 1; Dropping off your keys the first time – Register your key online, you’ll receive a code which you can
    then use to deposit your key at your chosen location.
  • Step 2; Key Collection – Select your closest keyNest, provide your guests with the collection code, and get
    notified when the keys are picked up.
  • Step 3; The regular key drop off (after first time) – You only have to hand in the keys over the counter, and
    you’ll get notified when your keys have been dropped off.

*Pricing

KeyNest offers two pricing methods;
1. Pay as you go – 5.95£ per key collection
2. Unlimited plan – 14.95£ per month, per key-set (billed annually)
The drop-off is always free!

*Safety

You’ll never have to provide an exact address for KeyNest, the staff is trained to handle and store your keys safely and securely, the collection codes cannot be re-used, and you will always get a notification when they keys are collected and dropped off.
More information about KeyNest can be found here!

2. KeyCafe – many US cities + Amsterdam, London, and Paris


Keycafe is a safe key exchange service which offers a simple way for vacation rental owners to manage the key exchange with their guests. It’s located in multiple cities in the US, and in Europe in Amsterdam, London, and Paris. The key storage locations are nearby cafeterias, and your guests can pick up the keys to your vacation rental anytime during the cafe’s opening hours.

*Process

  • Step 1; Store your keys at nearby location to your vacation rental
  • Step 2; You can assign access remotely by your phone
  • Step 3; You’re notified by a text message when your keys are picked up and dropped off.

*Pricing

You get billed 4.95€ Monthly (billed annually), and you pay 1.95€ per key pick-up. This will offer you unlimited guests and storage, plus 24/7 support.

*Safety

To assure you of security matters, the keys are anonymous, and there is no personal information (ID, address etc) at the location or the actual key. KeyCafe uses RFID (radio frequency identification) technology to encode a fob that only KeyCafe can trace back to your account. Also, the keys are trackable! The KeyCafe fob tracks your keys from the moment of check-in to check-out. And as already mentioned, you’ll receive a text message and email when your guest has accessed the keys. They have user authorization, software intrusion detection systems, and many more qualities to ensure safety.

Ps. Keycafe offers a free trial with 2 key pick ups. If you want to learn more, visit their website.


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