1. A Loyalty Program
This is not an IF it’s a MUST. Reward your clients with a loyalty program not only for themselves but for their friends. All successful hotel brands big or small have some kind of comprehensive membership program. Idea for a hassle-free one: make sure you get your customers emails before they leave and send them regularly discounts that can be shared with their friends. The more friends come, the more discount you give.
2. User-Generated Content
UGC, User-Generated Content, has been growing in popularity over the last few years but in 2016 it’s about a must on any hotel website. Use for example an instragram feed of the photos your guests posts of your properties – and not just in the homepage but on the property pages too. Is no-one posting pics on instagram? as an incentive you could ask your guests to take photos and tag you for 10% off their next stay 🙂
3. Guest Reviews
Bring those best reviews out from the websites you work with. If you’re on TripAdvisor (and if not, why aren’t you trying our Channel Management Software to get yourself there?!) you could use their review widget on your website too.
4. Mobile Optimised
The huge growth in mobile on-the-go bookings means every successful hotel website will make it easy for their guests to book on mobile. You MUST make it easy for them too.
5. Social Media: Snapchat and Periscope
Millennials are very active on Snapchat and Periscope. Clued hotels are starting to develop strategies around those two networks. Have you? Download those apps now onto your phone, read this article on Skift and start posting.
6. Option to reserve a restaurant
Why leave that extra buck to opentable.com? Most hotels will now implement an affiliate program with a restaurant reservation company to make sure the extra buck goes in their pocket. As a vacation rental owner you want to show off how well you know your area: go get deal with local restaurant owners and check our upselling ideas for vacation rental owners article too!
7. Curated Experiences
Just like an affiliate restaurant reservation company many hotels will now also partner with tour companies. This is easy to do and they are plenty around, but instead of going for a large, impersonal, affiliation company like Viator why not try Vreasy, who specialise in offering services to travellers choosing vacation rentals.
8. Addressing environmental issues
If you don’t provide your guests with ways to recycle at your property, stop reading this article now, go over there, buy recycling bins, make a map of where the bins can be emptied, add page to your welcome book on “How to be environmentally friendly in this property“. Next step: use some of that content on your website. Not an IF, a MUST.