The STR Revenue Growth Course

Beyond Airbnb: Everything you need to know to boost bookings and grow earnings.

Episode 8: Mastering Short-Term Rental Operations, with Noelia from Doinn

Operating short-term rentals isn’t always a walk in the park. Luckily, Noelia Novella, CEO and co-founder of Doinn, has some great advice on how to make your rental business run like a well-oiled machine. Let’s break down her tips in plain, easy-to-understand language.

Don’t have time to watch the video right now? We’ve got you covered. Our key takeaways mean you won’t miss out on a thing!

Key Takeaways:

Keeping Everyone in the Loop: Communication is key when it comes to managing your team. Whether it’s your cleaners, office staff, or yourself, staying connected is crucial. Platforms like WhatsApp, Trello, or Google Calendar can help you coordinate tasks and schedules effortlessly. Don’t forget to set reminders and automate messages to keep everyone on track.

Ensuring Quality Service: Nobody likes a dirty rental. That’s why it’s essential to maintain high standards. Use checklists, feedback forms, and inspection tools to keep tabs on your service quality. And if you’re using Doinn, take advantage of their advanced features like AI-powered dispatching and translation services to up your game.

Keeping Finances in Check: Running a rental business means dealing with money. Keep track of your expenses, revenue, and resource usage using simple tools like Excel. Understanding your finances will help you make smarter decisions and avoid any financial hiccups down the road.

Scaling Up Smartly: As your business grows, so do your responsibilities. Consider outsourcing tasks like cleaning and maintenance to professional service providers. This way, you can focus on what you do best while ensuring quality service across the board.Found this useful?

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Missed something? Read the full video summary to get all the insights.


Hi, Property Manager,

Today, Noelia Novella, CEO and co-founder of Doinn, the housekeeping platform for short-term rentals and cleaning companies, is here to discuss operational mastery impact in short rental management.

In our fast-paced hospitality industry, challenges like quality assurance, labor shortages, communication, logistics, and managing data and financials are universal. But fear not, because I’m here to share some hacks to tackle most of these problems head-on. Let’s break it down into four key topics.

Firstly, efficient communication is crucial. You need a streamlined way to connect everyone in your team, from field workers like cleaners to office staff, and even yourself. Consider options like WhatsApp groups, where you can upload representative pictures of properties and schedule messages and reminders. 

Alternatively, management tools like Trello offer a structured approach with columns for to-do lists, assignments, and comments. And don’t forget about the simplicity of Google Calendar, which allows for easy event creation and invites.

Now, let’s talk about quality control. Tools like checklists ensure consistent standards across properties. Platforms like WhatsApp offer document sharing, while Google Calendar and Trello can be used for scheduling tasks and coordinating with external service providers.

Next up, understanding your numbers is vital. It’s not just about making money; it’s about controlling and optimizing your expenses too. Tools like Excel spreadsheets can help you track finances and capacity, but investing time in dynamic tables and data compression for better insights is even more valuable.

Finally, operational mastery requires a holistic approach. Software solutions like doinn can streamline all aspects of your business, from reservations to dispatching jobs. By centralizing information and automating processes, you’ll see improvements in service levels and operational efficiency.

Remember, outsourcing cleaning services can be a game-changer for scalability. With platforms like Doinn, you can tap into a network of professional service providers across multiple countries, ensuring consistent quality and freeing up your time to focus on growing your business.

In conclusion, mastering the operational side of your short-term rental business is essential for success. By leveraging technology and optimizing processes, you can improve service quality, streamline operations, and scale your business effectively.

If you’re ready to take your property management to the next level, don’t hesitate to reach out. Let’s make our industry more competitive, professional, and robust together.