For the purposes allowed under Organic Law 15/1999, of December 13, on the Protection of Personal Data, RENTALS UNITED AB., Fiscal Identification Number: 556868-1984, informs the User that he/she is the holder of personal data files registered in the RGPD (General Registry of Data Protection). This is where your data will be stored and processed in order to provide the requested services and send you information about our company that may be of interest to you.
SUBMISSION AND REGISTRATION OF PERSONAL DATA
The provision of personal data is mandatory in order to be able to contact RENTALS UNITED AB and receive information about the services they provide
Any failure to provide the requested personal data, or failure to accept this data protection policy as a whole, will therefore prevent subscription, registration or receipt of information about such services.
In accordance with the provisions of the Organic Law 15/1999, of December 13th, on the Protection of Personal Data, we hereby inform you that the personal data you provide to us will be included in a data file owned by RENTALS UNITED AB at Jungfrugatan 10, 114 44 Stockholm, and will be protected by the proper implementation of the security measures established in the Royal Decree 1720/2007.
ACCURACY AND TRUTHFULNESS OF THE DATA PROVIDED.
The User who provides personal information to RENTALS UNITED AB. is solely responsible for the veracity and correctness of the data included, exonerating RENTALS UNITED AB. of any responsibility in this regard.
Users undertake to guarantee, and be answerable for, the accuracy, validity and authenticity of the personal data provided, under all circumstances, and will be responsible for keeping them properly updated. The User agrees to provide complete and correct information when filling in the registration or subscription form.
RENTALS UNITED AB. is not answerable for the veracity of any information which it has not created or compiled, or which is derived from external sources. Neither will it assume any responsibility for hypothetical damages that could originate through the use of such information.
RENTALS UNITED AB. is therefore extent of responsibility for any loss or damage that the User may suffer as a result of errors, faults or omissions in the information provided by RENTALS UNITED AB. when such information comes from sources other than RENTALS UNITED AB.
REASONS FOR STORING USER DATA
We store User Data for the following reasons:
1. Customer base analysis and product improvement.
We use your data to improve our services. We do statistical analysis on info we collect, qualitative and quantitative.
We store usage data, device data and referral data to analyse user behavior and trends, understand how clients use our services and to detect pain points. The aim is to improve our services and decide which new feature to build next.
2. Communication: Commercial Purposes and Customer Retention
We use your Data to communicate with business leads & customers. Main communication channels are: Email Marketing and Consultancy Phone Calls.
Lead Generation Campaigns: Email campaigns with the aim of promoting our product and converting potentially interested leads into paying customers.
Newsletters: Email campaigns with the aim of updating leads and customers of new features and evolution of our product.
Phone calls with the aim of promoting our product and convert potentially interested leads into paying customers.
3. RENTALS UNITED AB Service Provision
We use your data to your and RENTALS UNITED AB benefit in order to provide and online service which helps you establish, organize and automate your business relations with Service Providers cooperating with us, you and your clients.
TYPE OF USER DATA STORED
Type of user data usually acquired/stored/used:
1. Main information:
- Company Details
- Email Address
- Phone number
- Number of properties
- Website URL
- Banking information
- Credit Card information
- Managed properties information
- Reservation data
- Your credentials at other Service Providers platforms
- Session data such as: IP, cookies, device tokens, account IDs, passwords, data transmission logs
- Unique User ID for Google Analytics, that is assigned to you upon registration
- Contracts established between you and Service Providers
WHERE THE USER DATA IS STORED
We use third party providers to collect and store User Data. These providers are:
- Amazon AWS: cloud hosting provider for RENTALS UNITED AB platform including testing, production and backup environments
- HUBSPOT: Inbound Marketing & Sales Software, as well as main CRM database.
- GSUITE: Productivity and collaboration tools such as Docs, Spreadhseets, Gmail, Calendar. In short it is a set of web-based applications allowing team users to create, modify and internally share online live data
- MAILCHIMP: Email Marketing Software
- ZENDESK: Ticketing platform for Customer Success Teams
- BITBUCKET: Project Management Tool
- HOTJAR: Software to enhance the user experience via analyzing online user behaviour.
- GOOGLE ANALYTICS: is a freemium web analytics service that tracks and reports website traffic.
- ZOOM: Software for video communication.
- SKYPE: online communication service
- KANBANIZE: project management tool
- TRELLO: project management tool
*We also temporarily use our OFFLINE COMPANY OWNED DEVICES in transactional phases between acquisition and storage.
HOW THE USER DATA IS COLLECTED
1. Via the Website
The cookies RENTALS UNITED AB uses are small text files that store data made available by your web browser, such as language preference. This information helps us give you a better experience.
- Cookies do not provide us with any personally identifiable information.
- You can change or block cookies in your browser settings.
- Cookies do not harm your computer or impact your online security.
Cookies don’t tell us anything other than your IP address, but they might store personal data you give us via our web forms. We might use them to recognize you by name, recognize our Application Providers, or make sure that if you click out to our partners’ sites it’s not counted more than once in a 24-hour period.
RENTALS UNITED AB uses a specific cookie in order to facilitate the use of Google Analytics for users logged-in (“Logged-In User). If you are a Logged-In User, RENTALS UNITED AB may use your user ID in combination with Google Analytics to track and analyze the pages you visit. We do this only to better understand how you use the Website and RENTALS UNITED platform (new.rentalsunited.com), with a view to offering improvements for all RENTALS UNITED AB clients; and to tailor our business and marketing activities accordingly, both generally and specifically to you. Google Analytics cookies do not provide RENTALS UNITED AB with any Personal Information.
2. Via Landing pages
Users leave willingly their data filling in different forms (hosted forms or on integrated 3rd party forms) on our website in order to receive more information about the product or to access a service.
3. Via Livechat
Pop-up box in several pages of our website that allows users to chat with one of our agents.
If the chat is offline, the user will be asked to leave his/her email address after submitting a question.
4. Via the Blog
Users leave willingly their email address to become a subscriber and to receive weekly updates of the blog.
5. Via External lists
Lists of users provided by partners/third party providers.
6. Via Service Providers
Lists of users provided by partners/third party providers.
TRANSFER OF DATA TO THIRD PARTIES.
HOW DO WE PROCESS THE INFORMATION
RENTALS UNITED AB processes your personal information in the following manner:
- Data storage and distribution are performed by using electronic means of communication (servers, email, computer networks, Internet communication services)
- Up-to-date security measures are put in places in order to ensure your data is not shared with any external parties without your or our consent
ACCEPTANCE AND CONSENT
The User declares that he/she has been informed of the conditions laid out applying to personal data protection, and that he/she has accepted and consented to the processing of their personal data by (RENTALS UNITED AB), in the manner, and for the purposes, indicated in this Personal Information Protection Policy.
The GDPR steps up the standard for disclosure when obtaining consent, as it needs to be “freely given, specific, informed and unambiguous,” with controllers using “clear and plain” legal language that is “clearly distinguishable from other matters”.
Essentially, our potential customers will never be forced into consent, or be unaware that they are consenting to the storing of their personal data. They will always know exactly what they are consenting to and they must be informed in advance of their right to withdraw that consent.
RIGHT TO BE FORGOTTEN & RIGHT OF DATA PORTABILITY
RENTALS UNITED AB follows GDPR regulation adhering to two new rights for data subjects:
a) 'Right to be forgotten' :
The data subject shall have the right to obtain from RENTALS UNITED AB the erasure of personal data concerning him or her without undue delay and RENTALS UNITED AB has the obligation to erase personal data without undue delay.
b) 'Right to data portability' :
Tthat allows data subjects to demand RENTALS UNITED AB a copy of their data in a common format. Data subjects always have the right to request access to their data.
These two rights will now make it easier for users to request deletion of any stored information or to access collected information. This principles are incorporated in our working procedures.
The timescale for processing an access or deletion request will drop to a 30 day period.
USER DATA STORAGE LENGTH
We might store information to comply with the law, fight fraud, collect debts, resolve disputes, troubleshoot problems, assist with an investigation, enforce our terms of service or anything else required by law.
EXERCISE OF RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION.
You can exercise your rights as follows at all times:
You can exercise your right of access to, rectification of, deletion of and opposition to your data, limit or directly oppose it being processed, or exercise your right to data portability. This must be put in writing, accompanied by a copy of your official identity document, and addressed to RENTALS UNITED AB.- CIF: B66579186, Postal Address: AV. DIAGONAL 618, 2nd Floor - Location: BARCELONA - Postcode: 08021 - BARCELONA, or requested via the support form:
In case of any disagreement with the processing of your data, you also have the right to file a claim with the Spanish Data Protection Agency. You may prevent or stop business or marketing information being sent to you (as outlined in Art.21.2 of the LSSI) by emailing: email@example.com and putting UNSUBSCRIBE in the subject line.
You can consult FURTHER INFORMATION on Data Protection on request, by asking our staff directly or requested via the support form:
INTERNATIONAL TRANSFERS WITHIN RENTALS UNITED AB ENTITIES
To facilitate our global operations, we transfer information and allow access to your information from countries in which the RENTALS UNITED AB affiliated entities have operations for the purposes described in this policy.
INTERNATIONAL TRANSFERS TO THIRD PARTIES
RENTALS UNITED AB. reserves the right to modify this policy to adapt it to legislative or jurisprudential developments, as well as to industry practices. In such cases, RENTALS UNITED AB. will announce the changes to be introduced well in advance, with a reasonable timeframe for their proper implementation, on this page.