What our clients say
Vacation rental professionals around the world trust our solutions to streamline operations and build a sustainable business. Don’t take our word for it, read their experiences below:
"You can create an account and upload your properties in one go"
Jaume Barberena i Francesca
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Rentals United offers you the ability to connect your properties with multiple channels. The quality of these connections has always been very good, and the advices provided on which channels might interest you is ongoing as well as helpful. Although we believe that, when we started with them, the customer service and especially the response capacity to technical problems was poor, the channel manager has evolved and our Account Manager has greatly improved our experience as users.
We had a good time with Rentals United and never had particular issues with them. Of course, sometimes little technical issues may come up, but Rentals United staff has always been available and able to solve the problem as soon as possible. Additionally, our Account Manager Mariagrazia has always been available and helpful.
My experience with Rentals United has been excellent. Their response and follow up time is very good. My account manager Ana Matos has always been incredibly professional and is very knowledgeable on all the channel management systems. I would highly recommend them and in particular Ana as an account manager.
Excellent setup and response helped me grow my business and many others. Very easy to set up, customer support team was there every step of the way to encourage the right moves. Speedy support team and familiarization with our product and many others. It was a wonderful help and resource for all things OTA and we're really glad to have found them. Thanks to this team, we were able to launch all 400+ of our homes online with ease.
When I started working as an Online Operation Manager for Breakfast LLC 3 years ago. I have lesser knowledge about Channel Manager. I was introduce to our Rentals United Key Account Manager, Ms. Ana Matos. Ana was very patient, teaching me the step by step process with connectivity to different OTA's. From lesser knowledge now to fully skilled and my foundation with the business industry i am working became strong. And i can proudly say i improve a lot with Ms Matos Guidance. Using Rentals United as our Channel Manager is a great experience that i can highly recommend to all Property Management company. Their service is exemplary and the assistance was superb. Rentals United will make sure to connect you smoothly with all integration between PMS and OTA's. Ms Ana Matos will go the extra mile to fully support their client. All request, concerns and queries i have are always address in accordance to what i need. I can say Rentals United service is incomparable and it is a guarantee as long as our company is in the hospitality business we will remain using Rentals United as our Channel Manager.
Very helpful with reaching customers and keeping an organized schedule as renting can become very hectic and overwhelming if you have too many channels and aren't organized at all times.
Our account manager Ana was excellent during the whole on boarding process and I couldn't recommend their customer support more highly as it helps when you are a newbie using a channel manager for the first time.
Diana Ehlers is awesome! She is excited about her job and eager to tell all about Rentals United and it's great features. I look forward to my next call with them as I am a short term rental property manager/owner with 31 listings. Thanks again Diana!
I really recommend RU and my manager Diana Ehlers. Really good, reliable service!
Ease of use, straightforward interface, integration with all largest platforms and service providers in the hospitality sector.
Does everything you need it to do! It just works, makes very complicated connections fairly straight forward, with very little training my team learned how to use the software quickly. The most important element is 'trust' and we trust Rentals United with our properties’ connections. We were a very early adopter of the RU platform, some 4 years ago now, and have seen huge improvements in speed of the site, response time to issues and the general professionalism of the business. RU is at the forefront of channel connections and simply does what they say they can do. Our key account Manager has been excellent over the last year or so and has added a human touch to some complicated tech issues.
We have been working with RU for over a year and I have to say that the operation of the connections has always been magnificent. We are very happy with the work of the Support team.
It is very easy to use and understand and our rep is very responsive and helpful.
Great channel management software: Rentals United was already integrated with our PMS from Res Harmonics. It is very easy to connect new properties and units to Rentals United and their customer support is very good.
I like the ease of using the software and the avoidance of double bookings. As a new user just transitioning into using Rentals United over the last few months, the customer service was excellent.
I started using Rentals United which saves me a lot of time. My trainer (Damaris Chalmers) was adorable and very patient, and the support team very impressive, very fast but also very precise about the issues, with screenshots very intuitive for the new user. It is still too early to judge the increase in revenue generated but I have already made reservations on sites that I had never used before.
Great platform, stable, and great team to work with. A+ for API's.
Rentals United was our first foray into the world of Channel Managers after what was a painfully thorough research process in 2017. Their task was to facilitate our growth and exposure to the wider booking platform market and quite simply they exceeded every expectation and goal we had set. We found ourselves struggling to manage the admin side from the speed at which we started receiving reservations!
Very good channel manager. Intuitive use, and quick handling. A special mention for Damaris, from the connectivity department for her high availability and her monitoring of files. We have connected almost 100 apartments together and it's always a pleasure!
I have worked with Rentals United since establishing the business 18 months ago and could not be happier with the service provided by my account manager Vivian and the rest of the team.
Great experience with Rentals United - good communication and I find them particularly open to suggestions. Vivian is a great account Manager and genuinely looks at Rental United and the Property Manager's best interests.
Great Software! Rentals United is easy to use, and its a perfect option to easily connect to big listing sites and niche ones. I use for more than 2 years and i never had an overbooking problem! Thank you. With Rentals United i can have availability and prices connected on different platforms.
Great Customer Support: Rentals United helps us distribute our properties through different channels through our short term rental PMS. It really understands our needs and we have always felt valued as a client. I believe Rentals United is a great tool to broaden your property distribution channels. They have helped promote our listings effectively in new channels.
Finally a channel manager that works!! Quick. Easy. Staff are very helpful and when you click 'push to channels' it actually works! Almost instantly. Wish we'd come across Rentals United earlier. More revenue from more bookings.
Rentals United makes it easy to integrate all of your listings across multiple platforms at a click of a button. They provide a large amount of channels to connect with. Our channel manager Vivian, and she is AMAZING. She has helped us expand our properties onto multiple channels and is always responsive. We have weekly chats and constant e-mails. It is a dream working with Vivian.
Our rep has been really helpful and they really cares about your concerns. Still learning the system on a daily basis but staff exceptionally helpful. Still a work in progress.
I use Rentals United as a Channel Manager for almost a year and I like to see the way they are growing and improving the costumer service. Bruno as Accounting Manager and Vanesa in Marketing always give their best tips to increase my booking ratio and reduce my workload. I really recommend this Channel Manager.
Excellent customer service. Very responsive and so far Rentals United has exceeded our expectations. Our account manager, Vivian, is very effective, efficient and knows her stuff!
We've been working with Rentals United since March 2017, and they have not failed once to understand the nature and ever-changing complexities that surround the holiday letting and agency rentals business. They have a good, young, dynamic and international team who are keen to work both with you and for you to get the right result.
This is the 3rd year l'm using Rentals United. I'm 100% satisfied with the platform as well as the support i received so far. Whatever problems i've had they were resolved in a few hours. BIG thanks to my two past account managers Andreas and Linda and to my current account manager Bruno Mauro!
The connectivity, simplification and real time availability and rates updates to all of our OTA partners. Before Rentals United, we had to update manually over 10 OTA's. Now the real time connection simplifies and streamline our sales process.
Emma Poulton Parley
It's very easy to use and does what it says on the tin. Connecting to channels is simple, but there is always support on hand if you get stuck.
I have been working with Rentals United for over 6 months now and have been extremely impressed with their support and service. Working with them has made a massive difference to my business, allowing me to work with more advertising channels whilst reducing my workload.
Rentals United have come a long way in a short time. All the best to you as you keep adding features and growing :). Working with your team is really easy and we look forward to the continued relationship.
Rentals United gives you step by step directions on how to link. Some of the channels that I didn't expect to get bookings from are giving me the most business.
Over many months our account manager helped us patiently to understand and solve so many problems, sometimes day after day. VIP service all around. This is a part of why customers love and stay with companies. Like everything useful in life it takes time and patience to understand how this system works.
Great experience so far. Support is responsive and connecting to tons of new channels is easy and straight forward. Very satisfied. Thanks to Bruno Mauro for the quick assistance and supporto.
So far we are satisfied with their services, Louis, Matthew and his team is very helpful to give me understanding about their product. This help us to make connections to several different channels at one time, so really time saving and less work. Hopefully it'll worth and working well in the future.
Great system, if you are in the vacation rental business you need to have Rentals United!
We are happy at our real estate agency with the onboarding process at Rentals United. Thanks to Bruno Mauro for his always friendly attention.
The experience I had and have with Rentals United is very good! Besides a fast and very good support, the reservations improve significantly. I had the pleasure of being helped by Mariagrazia who always did an excellent job! I recommend it!
I have chosen to cooperate with Rentals United as I believe that they are one of the best companies in their field. Up until now, all the service I have received was perfect and they were able to help me with this transition for my business. All the people I have communicated with thusfar were incredible helpful, patient and always available to answer all of my questions. Notis, Maikel and - especially - Bruno, thank you so very much for everything.
We come from a PMS and have been over the moon with every aspect of Rentals United. The on-boarding process was easy and quick. We were immediately assigned the most intelligent and wonderful account manager, Carolina, she is THE BEST! She always looks for our best interest and with every call and follow up has suggestions for how we can improve our bookings numbers. We could not be more grateful to her expertise. Truly a dream come true compared to past channel managers we have used - night and day! Thank you for your continued partnership with us and we look forward to the future together!
Great experience with these guys so far. The staff are really helpful and the system looks good and user friendly.
We use RU to manage our portfolio of properties. I must say that we are very satisfied thus far especially with our account manager Diana who is always very helpful with any request.
Vivian is the best account manager we have ever had at Rentals United. She understands our questions and queries and is quick with responses. A monthly catch up on Zoom meeting and provides a summary email to confirm discussions. I could not be happier with the service we are receiving from Vivian. Thank you!
Rentals United has been instrumental in helping me establish a new career in wellness hospitality. It's allowed me to scale across multiple channels and the support has been absolutely exceptional. Definitely has been my secret weapon!
I have used software and cloud-based services from a variety of sources and Rentals United has been the best onboarding experience for any service of that type, with excellent account management and determined technical support.
Rentals United has enabled our company to push our holiday rental homes to more websites whilst integrating with our booking management software.
The Representative in support is available for conference with just a few days notice. She is thorough and very helpful, offering up suggestions to improve my channels and get more rentals.
I love that the software is user-friendly and that they offer manuals specific for every channel connection. That guide helps immensely. Photo upload is simple, and updates are easy to make when needed. I also like that they personally email me to notify me of additional channels that may be beneficial to my business or other updates. The help desk is also quick to respond.
Great improvement in customer service since commencement almost 2 years ago.
It has been great working with Rentals United and our onboard. It is very intuitive, and easy to use, and works very seamless.
Easy to use, friendly helpful and knowledgeable staff and account manager. Communication is excellent and people are on hand to guide through setting up.
Having such an amazing tool that links our calendars together - our business would never be the same without Rentals United + Our amazing account manager.
We have had a wonderful experience with Rentals United after 3 years of being with them. The software itself is user friendly, and more importantly if any issues do come up, our market manager is always available and able to assist very quickly.
Both CSRs have been extremely helpful & responsive during our onboarding process. This is actually the second time we have on-boarded a company with RU and this time has been very seamless with CSR so thank you both for your help!
We LOVE rentals united. This is hands down the best channel manager on the market. Not only are they always ahead of their game, their system never lags or glitches and they have AMAZING customer service. Our account manager Diana Ehlers has gone above and beyond what we could have ever expected to make sure that our company is successful. Hats off to this amazing team & product.
There is a life before and after the Rentals United! Before working with Rentals United I spent hours updating calendars and working with few platforms. Now this work is done automatically and I can do other things to improve the service. The credibility of the service, the guarantee that calendars are up to date instantly. The variety of connections to the various platforms is undoubtedly an asset in UK services. Strongly recommend them!
Very helpful and kind staff/help desk. It's a very organised channel manager, especially if you have many rentals to manage.
There are so many things that we appreciate about this software - first and probably most importantly, we appreciate it's stability. In the (nearly) 2 years that we have been using RU, I cannot remember a single time that it crashed or bugged on us (not true for some of the other programs we use). Their development team is always on-top of everything! Another huge advantage is the sheer number of platforms that are available for integration through RU. While of course all the big ones are there, we really love that we have access niche platforms which give us so much more exposure on the market. The most crucial thing that RU has provided us with is our Key Account Manager. She is always willing to take the extra time we might need to explain things to us, to offer tips and suggestions. She really is our guiding force in this business. Despite the many clients she has, she has the unique ability to always make us feel as though we are number 1. We really feel as though she is a part of the team. We couldn't do it without her :]