Welcome apps are becoming more and more popular among tech-enabled property managers.
They can help you save time on guest communication, automate your check-ins and earn some extra cash by upselling tours and services.
Guests love the convenience of digital welcome books. If you have one, expect to get overwhelmingly positive reviews!
Here are 9 vacation rental welcome apps – in no particular order – to help you streamline your vacation rental business.
TouchStay is a digital guest welcome book that helps short-term rental managers save time on guest communication.
The platform allows you to give your guests easy-to-find property and area information so you don’t have to keep answering the same questions over and over again.
All your content is stored in a mobile web app, which you can share with your guests by sending them a link. Your guests can access the welcome book from any device, in their own language, without having to download an app. And it even works offline!
You can include anything you want in the TouchStay digital guestbook, from practical information like parking instructions and check-out times to insider tips like your favourite restaurants and bars in the area.
And the best thing about TouchStay? Guests love it, so it can help you get more raving reviews!
Pricing: Between $2 to $6 per property per month depending on the size of your portfolio. Free trial available.
Yoomondo is a guest interaction platform with a built-in guest welcome guide that comes in many different shapes. You can use it as a mobile web app, an Android or iPhone app, or an in-property tablet.
The Yoomondo welcome guide can help you become a more efficient property manager by preempting your guests’ most commonly asked questions and answering them in a sleek digital format.
Present your guests with property and welcome videos, a house manual and house rules book, wifi codes, local area tips, and more.
The digital guestbook can be completely tailored to your needs. You can easily copy it and customise it for each of your rental properties.
Don’t worry if you don’t have time to add all your information to the app. Yoomondo will do the work for you if you – just send them a PDF or your web addresses.
And last but not least, Yoomondo has plenty of upselling opportunities so you can earn some extra cash.
Pricing: Starting at $12. Free trial available.
YourWelcome lets you connect with your guests and upsell to them during their stay. Each subscription includes a tablet that your guests can use to access the YourWelcome app for a digital in-property experience. Don’t worry if the tablet breaks or gets stolen: YourWelcome will replace it free of charge!
You can use YourWelcome to greet your guests with a personal welcome message and get instant feedback from them on arrival. If you like, you can also include a welcome video or a health and safety video – which is a great option considering the new COVID-19 cleaning protocols.
This vacation rental guest app is great for streamlining your guest communication, as it centralises all messaging in one place. You can also use it to upsell your own services and connect your guests to local service providers, which can help you diversify your revenue streams and increase your profits.
What’s more, you can make the app look exactly like you want by adding your own brand colours and logos, including promotional banners and uploading video guides.
Pricing: Starting at $15.83 per property per month. Free demo available.
HelloHere lets property managers streamline their guest communication with a digital welcome book, a destination guide, a marketplace, a chat function and automated messaging.
The HelloHere app has an intuitive, user-friendly interface to wrap your property information in. There are 15 recommendations categories (tours, beaches, cafés, cycling paths, local restaurants, etc). You can create multiple different guest welcome books with personalised content for each guest type.
The app is web-based, so your guests don’t have to download an app. And, they can access it even when they’re offline.
You can use HelloHere to boost your revenue by upselling extra services and local experiences. The automated messaging and in-app chat function helps you save time on guest communication and cut down on operational costs.
Pricing: Contact HelloHere. Free trial available.
Hostfully Guidebooks are delivered to guests in the form of a simple, mobile-first website that they can access through a link, with no mobile app to download. Using Hostfully, you can create a branded digital experience that your guests will remember.
Before the stay, you can use it to share directions to your property and other essential information. During the stay, you can use the digital guestbook to share wifi passwords, how-to guides for appliances, local transportation info, recommendations for restaurants and activities, and more. And, you can send check-out instructions and ask your guests to leave a review.
You can even make your Hostfully Guidebook content available through an Amazon Echo or Google Home device and provide your guests with an interactive voice concierge.
The digital guidebook seamlessly integrates with Hostfully’s property management platform.
Pricing: Starting at $19.99 per month for 1-5 listings. Free trial available.
Wishbox has a lot of different features to help you improve your guest experience, including a branded guest app. It allows you to automate guest messaging, upsell additional services, collect passport scans and e-signatures, and engage your guests with targeted communication.
A white-labelled solution, Wishbox seamlessly integrates with property management systems and other software solutions, like keyless entry providers. It also offers automatic translations and payment processing.
The Wishbox vacation rental welcome app can be customised to include all the important information about your guest’s stay, your house manual and recommendations for local services.
Pricing: Starting at €4 per month per rental. Free trial available.
RueBaRue is a guest communication tool for vacation rental property managers that helps you provide top-notch hospitality so guests keep coming back.
It helps you save time on repetitive tasks through email and sms automation. Furthermore, it has a team sms inbox that allows your staff to respond to guest messages on the go from an Android/iPhone app, increasing efficiency and allowing your to provide stellar customer service.
With RueBaRue, you can also create digital guidebooks – using data pulled from your PMS – that contain all the information your guests may need, including a house manual, house rules and a destination guide. You can send the link to the digital guidebook to your guests via an automated message and they can easily access it from any device.
And last but not least, RueBaRue has a unique function that allows you to offer your guests the option to extend their stays – that is, to check in a day early or a day late – via an automated message. This is a great way to fill gaps in your calendar and drive revenue.
Pricing: Starting at $9.99 per month per rental. Use the calculator on the RueBaRue website to find your monthly rate based on number of properties.
GuestView Guide is a product by Sharp NEC, a leader in interactive display technology. They offer a digital guidebook that guests can access through a wall-mounted screen.
Not only does the screen help to make a big impression on guests, it also allows you to reduce support calls, upsell services, drive repeat bookings and even advertise your other properties.
GuestView Guide acts as a digital concierge, answering all your guests’ questions before they can even think of them. Furthermore, you can schedule automated messages – like a reminder to take out the trash.
Thanks to a wide range of PMS integrations, you can pull all the information from your vacation rental software, which saves a lot of setup time.
Pricing: Contact GuestView Guide.
SABA Host helps property managers streamline their guest communication and enhance the guest experience. It’s a virtual concierge that answers all your guests’ questions, gives recommendations and provides assistance whenever needed.
It has a wide range of time-saving features including a chatbot, a map with local attractions, an upselling tool, a digital guidebook and an online ranking optimiser.
Plus, SABA Host is multilingual. It automatically translates all the information into the guest’s language so you can provide an even more personalised service.
Pricing: Contact SABA Host. Free trial available.
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Editor’s note: This post was originally published in November 2016 and has been updated for accuracy, depth and comprehensiveness.