Rentals United Privacy & Cookie Policies

Privacy Policy

We are dedicated to protecting the privacy of our users by taking all possible measures to protect their personally identifiable information (‘ Users’ or ‘ you’). This Privacy Policy outlines these measures and discloses the privacy practices of RENTALS UNITED AB, which have been adapted to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (‘ General Data Protection Regulation’ or ‘ GDPR’).

This Privacy Policy sets out how RENTALS UNITED AB uses and protects any information that you provide or that is collected when you use RENTALS UNITED AB services, websites, platforms, products, and any and all applications, internet- or mobile-based or not, provided by RENTALS UNITED AB, directly or indirectly (the ‘ Service/s’, also including the Terms and Conditions definition).

RENTALS UNITED AB is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the Services, then you can be assured that it will only be used in accordance with this Privacy Policy.

1. DATA CONTROLLER AND DPO

Name[sjc1] : RENTALS UNITED AB (‘ we’ or ‘ us’)

Address: Styrmansgatan 2, 2tr, 114 54, Stockholm, Sweden

Email: security@rentalsunited.com

Note that RENTALS UNITED AB collaborates with its subsidiaries to provide the Services. These subsidiaries, when applicable, will act as data processors of your personal data. The current subsidiaries are the following:

· RENTALS UNITED SPAIN S.L., which mainly provide RENTALS UNITED AB with marketing services.

· RENTALS UNITED POLAND Zoo , which mainly provide RENTALS UNITED AB with IT services.

· Rentals United India Pvt ltd, which mainly provide RENTALS UNITED AB with sales and support services for the Indian market.

We do not have a Data Protection Officer (‘ DPO’) since we deem that our data processing activities do not require so. However, we do have a team in charge of safeguarding your privacy, who you can contact by sending an email to the following address security@rentalsunited.com

2. DATA COLLECTION

The provision of certain personal data is mandatory in order to be able to contact RENTALS UNITED AB, receive information about the Services we provide and provide the Services.

Any failure to provide such personal data, or failure to accept this data protection policy as a whole, may therefore prevent subscription, registration or receipt of information about such Services.

In addition to the [sjc3] data collected through the form, we may collect and process other personal data such as any other data which may be generated during the use of the Services.

Besides, you may be asked to provide your personal information anytime you are in contact with RENTALS UNITED AB or a subsidiary.

Taking this into account, we usually process the following type of personal data:

Surname
Company Details
Email Address
Birthday
Phone number
Country
Number of properties
Website URL
Nationality
Banking information
Credit Card information
Managed properties information
Reservation data
Your credentials at other Service Providers platforms
Session data such as: IP, cookies, device tokens, account IDs, passwords, data transmission logs
Contracts established between you and Service Providers

We do not process special categories of data.

Finally, we may also collect aggregated/anonymous information regarding your activities from our Services. This is non-personal information for analysis purposes. The following are some examples of non-personal information that we collect and how we may use it:

· We may collect information such as language, zip/postal code, area code, location, and the time zone where a Service is used or visited so that we can better understand user behaviour and improve our Services and advertising.

· We may also collect information regarding customer behaviour on our website. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our Services are of most interest.

In any event, if we do combine non-personal information with personal information the [sjc4] combined information will be processed as personal information for as long as it remains combined.[sjc5]

3. ACCURACY AND TRUTHFULNESS OF THE DATA PROVIDED

The User who provides personal information to RENTALS UNITED AB is solely responsible for the veracity and correctness of the data included, exonerating RENTALS UNITED AB of any responsibility in this regard.

Users undertake to guarantee, and be answerable for, the accuracy, validity and authenticity of the personal data provided, under all circumstances, and will be responsible for keeping them properly updated. The User agrees to provide complete and correct information when filling in the registration or subscription form.

RENTALS UNITED AB is not answerable for the veracity of any information which it has not created or compiled, or which is derived from external sources. Neither will it assume any responsibility for hypothetical damages that could originate through the use of such information.

RENTALS UNITED AB is therefore extent of responsibility for any loss or damage that the User may suffer as a result of errors, faults or omissions in the information provided by RENTALS UNITED AB when such information comes from sources other than RENTALS UNITED AB.

4. PURPOSE AND LEGAL BASIS OF THE PROCESSING

We will process your data for the following purposes and under the following legal basis:

1. Customer base analysis and product/Services improvement.

We use your data to improve our Services. We do statistical analysis and internal audits on info we collect, qualitative and quantitative. This is based on our legitimate interest.

2. Communication: Commercial Purposes and Customer Retention

We use your data to communicate with business leads & customers. This helps us to keep you informed, including by electronics means, about our latest developments, updates, and news.

This is based on your consent and/or legitimate interest regarding our current clients or potential clients that have shown an interest in us (e.g., our products, Services, newsletter, in a meeting, etc.).

Main communication channels are: Email Marketing and Consultancy Phone Calls.

· Email marketing: Lead Generation Campaigns: Email campaigns with the aim of promoting our product and converting potentially interested leads into paying customers.

· Newsletters: Email campaigns with the aim of updating leads and customers of new features and evolution of our product.

· Consultancy Calls: Phone calls with the aim of promoting our product and convert potentially interested leads into paying customers.

You may opt-out at any time (e.g., sending us an email, clicking the ‘unsubscribe’ button in the relevant communication, etc.).

3. RENTALS UNITED AB Service Provision

We use your data to your and RENTALS UNITED AB benefit in order to provide and online Service which helps you establish, organize and automate your business relations with service providers cooperating with us, you and your clients. This is based on the necessity to perform the contract between you and us. For more information, please see our Terms and Conditions.

5. DATA RETENTION

We shall retain your data for as long as our contractual relationship with you is in force in order to manage it correctly and to send you commercial information of interest to you, provided that this is adequate, relevant and limited to what is necessary for the purposes for which the data is processed. The above default rule will apply unless you request the erasure of your data.

Once the processing of your data is no longer adequate, relevant and limited to what is necessary for the purposes for which the data is processed, we will retain your data duly blocked and only for the purposes of discharging potential responsibilities as requested by the regulations. Likewise, we may retain your data in a totally anonymous way so as to render your identification impossible, as a result of which such data will no longer be personal data.

Finally, we wish to inform you that we will take every reasonable step to ensure that inaccurate data is rectified or deleted.

6. RECIPIENTS (DATA DISCLOSURE)

Generally, RENTALS UNITED AB will not disclose your personal information to third parties. However, certain of our data processors need to access your data in order to render the Services. Besides, under certain circumstances, we may be compelled to share your personal data with competent authorities and/or third-parties as set out below.

RENTALS UNITED AB may share your personal information with its subsidiaries (see section 1 above) in order to render the Services. These subsidiaries will act as data processors of RENTALS UNITED AB (data controller).

Besides, RENTALS UNITED AB needs to share personal information with companies which provide services such as information processing, cloud, e-marketing, fulfilling customer orders, payment processing, managing and enhancing customer data, providing customer service, assessing your interest in our products and Services, and conducting customer research or satisfaction surveys. These third parties will act as our processors, or sub-processors, and will have implemented appropriate safeguards to protect your personal information. Please see below an example of our providers that may have access to your personal data:

Amazon AWS: cloud hosting provider for RENTALS UNITED AB platform including testing, production and backup environments
HUBSPOT: Inbound Marketing & Sales Software, as well as main CRM database.
GSUITE: Productivity and collaboration tools such as Docs, Spreadsheets, Gmail, Calendar. In short it is a set of web-based applications allowing team users to create, modify and internally share online live data
MAILCHIMP: Email Marketing Software
ZENDESK: Ticketing platform for Customer Success Teams
BITBUCKET: Project Management Tool
HOTJAR: Software to enhance the user experience via analyzing online user behaviour.
GOOGLE ANALYTICS: is a freemium web analytics service that tracks and reports website traffic.
ZOOM: Software for video communication.
SKYPE: online communication service
KANBANIZE: project management tool
TRELLO: project management tool

Furthermore, RENTALS UNITED AB will disclose your personal data if this is required by law, legal process, litigation, and/or requests from public or governmental authorities within or outside your country of residence. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

7. HOW THE USER DATA IS COLLECTED (ORIGIN OF THE DATA)

We generally obtain your data directly from, e.g., via de following means:

· Website

· Landing pages

· Live chat

· Blog

· Other (provided that you have consented or we have a legitimate interest to process your personal data

8. DECISIONS SOLELY ON THE BASIS OF AUTOMATED PROCESSING, INCLUDING PROFILING

We do not make individual decisions solely on the basis of automated processing which may produce legal effects concerning you or similarly affect you significantly.

9. INTERNATIONAL DATA TRANSFERS

RENTALS UNITED AB only carries out transfers to data processors that provide IT services to RENTALS UNITED AB as it is standard practice in the market (please see Recipient’s section above). Any transfer is based on an adequacy decision or appropriate safeguards.

10. YOUR RIGHTS

1. What rights do you enjoy regarding the processing of your data?

As provided for by the General Data Protection Regulation, we wish to inform you about your right to:

· Access your data. You have the right to access your data in order to find out what personal data we process that concerns you.

· Request to have your data rectified or deleted. In certain circumstances, you will have the right to rectify inaccurate personal data relating to you that is processed by us, or even to request its erasure.

· Request the restriction of the processing of your data. In certain circumstances, you will have the right to request the restriction of the processing of your data by us, in which case, we wish to inform you that we will only retain the data for the exercise or defense of legal claims, as provided by the General Data Protection Regulation.

· Your data portability. In certain circumstances, you will have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format, and the right to transmit this data to another controller.

· Object to the processing of your data. In certain circumstances and on grounds relating to your particular situation, you will have the right to object to the processing of your data, in which case we will no longer process it unless compelling legitimate grounds exist or for the exercise or defence of possible legal claims.

2. Do you have the right to withdraw your consent?

Yes, you may, at any moment, withdraw your consent regarding the processing of your data for one, several or all of the purposes referred to above. Be aware that, should that happen, our rendering of the Services could be altered or even discontinued totally.

3. Do you have the right to appeal?

Yes, you can appeal to the competent supervisory authority in your place of residence. You may obtain information on how to contact the different supervisory authorities by contacting us. In any event, before starting any appeal, please contact us so that we can settle any discrepancies or disputes in an amicable way.

4. How may I exercise my rights and/or contact RENTALS UNITED AB?

You can exercise your rights at all times. This must be put in writing, accompanied by a copy of your official identity document, and addressed to [RENTALS UNITED AB Postal Address: AV. DIAGONAL 618, 2nd Floor – Location: BARCELONA – Postcode: 08021 – BARCELONA, or by email security@rentalsunited.com

5. When will we reply to you?

We will reply to your requests as soon as possible and, in any event, within one month. Should we not meet this deadline, please, excuse us and contact us again so that we can deal with and rectify any possible technical error, which may have caused our late reply.

11. BEST PRACTICES, SAFEGUARDS AND ADDITIONAL MEASURES

We are aware of the importance of privacy and data protection regulations. Accordingly, the protection of the security, integrity and confidentiality of our clients and users’ information is very important for us. Therefore, it is our firm intention to act in a responsible way in this regard.

In this context, we have adopted sufficient technical and organizational measures to ensure the security of your personal data and to avoid its alteration, loss and unauthorized processing or access, all in conformity with the applicable data protection regulations and the highest market standards.

12. CHANGES TO THIS PRIVACY POLICY.

RENTALS UNITED AB reserves the right to modify this policy to adapt it to legislative or jurisprudential developments, as well as to industry practices. In such cases, RENTALS UNITED AB will announce the changes to be introduced well in advance, with a reasonable timeframe for their proper implementation, on this page.

GDPR Cookie Policy

Policy Owner: Michał Mąka

Effective Date: 05.07.2024

1. Application

This policy applies to all employees, contractors, and vendors while doing business with Rentals United and others who have access to European Union (EU) and the European Economic Area (EEA) data subject information (“personal data”) in connection with Rentals United’s operating activities.

2. Policy

Rentals United believes in transparency about collection and use of data. This policy provides information about how and when Rentals United uses cookies for these purposes. Capitalized terms used in this policy but not defined have the meaning set forth in our Privacy Policy, which also includes additional details about the collection and use of information at Rentals United.

What is a cookie?

Cookies are small text files sent by us to your computer or mobile device, which enable Rentals United features and functionality. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

Does Rentals United use cookies?

Yes. Rentals United uses cookies and similar technologies like single-pixel gifs and web beacons. Rentals United uses both session-based and persistent cookies. Rentals United sets and accesses cookies on the domains operated by Rentals United and its corporate affiliates (collectively, the “Sites”). In addition, Rentals United uses third party cookies, like Google Analytics.

To view an overview of the privacy of your Google Analytics cookies please go here: https://support.google.com/analytics/answer/6004245.

You may install a Google Analytics opt-out browser add-on by going here: https://tools.google.com/dlpage/gaoptout?hl=en-GB.

How is Rentals United using cookies?

Some cookies are associated with your account and personal information to remember that you are logged in and which workspaces you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out analytics and customization, among other similar things.

Cookies can be used to recognize you when you visit a Site or use our Services, remember your preferences, and give you a personalized experience that is consistent with your settings. Cookies also make your interactions faster and more secure. Visit our Cookie Tables to learn more.

Categories of use

Authentication: If you’re signed into the Services, cookies help Rentals United show you the right information and personalize your experience.
Security: Rentals United uses cookies to enable and support security features, and to help detect malicious activity.
Preferences, features, and services: Cookies denote which language you prefer and what your communications preferences are. They can help fill out forms on our Sites more easily. They also provide you with features, insights, and customized content.
Marketing: Rentals United may use cookies to help deliver marketing campaigns and track their performance (e.g., a user visited Rentals United.com and then made a purchase). Similarly, Rentals United’s partners may use cookies to provide us with information about your interactions with their services, but use of those third-party cookies would be subject to the service provider’s policies.
Performance, Analytics, and Research: Cookies help Rentals United learn how well the Sites and Services perform. Rentals United also uses cookies to understand, improve, and research products, features, and services, including to create logs and record when you access our Sites and Services from different devices, such as your work computer or your mobile device.

What third-party cookies does Rentals United use?

You can find a list of the third-party cookies that Rentals United uses on our sites along with other relevant information in the Cookie Tables. Rentals United does its best to keep this table updated, but please note that the number and names of cookies, pixels, and other technologies may change from time to time.

How are cookies used for advertising purposes?

Cookies and other ad technology such as beacons, pixels, and tags help Rentals United market more effectively to users that may be interested in the Services. They also help with aggregated auditing, research, and reporting.

What can you do if you don’t want cookies to be set or want them to be removed?

You have the option to disable and delete cookies that may not be necessary for the basic functionality of our website. Please note, blocking categories may impact your experience on our website. You may access the Cookie Manager at any time by clicking the “Cookie Settings” button (bottom left corner of your screen while on rentalsunited.com website).

Does Rentals United respond to Do Not Track Signals?

The Sites and Services do not collect personal information about your online activities over time and across third-party websites or online services. Therefore, “do not track” signals transmitted from web browsers do not apply to the Sites or Services, and Rentals United does not alter any data collection and use practices upon receipt of such a signal.

Appendix A: Cookie Tables Sample

Necessary Cookies

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

Functional Cookies

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

Analytics Cookies

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Performance Cookies

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Advertisement Cookies

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

Uncategorized Cookies

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Third Party Website Cookies

When using our website, you may be directed to other websites for such activities as surveys, to make payment, for job applications, and to view content hosted on those sites such as an embedded video or news article. These websites may use their own cookies. We do not have control over the placement of cookies by other websites you visit, even if you are directed to them from our website.

How To Control and Delete Cookies

1.Using Your Browser

Many of the cookies used on our website and through emails can be enabled or disabled through our consent tool or by disabling the cookies through your browser. To disable cookies through your browser, follow the instructions usually located within the “Help,” “Tools” or “Edit” menus in your browser. Please note that disabling a cookie or category of cookies does not delete the cookie from your browser unless manually completed through your browser function.

2.Cookies Set in the Past

Collection of your data from our analytics cookies can be deleted. If cookies are deleted, the information collected prior to the preference change may still be used. However, we will stop using the disabled cookie to collect any further information from your user experience. For our marketing cookie, when a user opts out of tracking, a new cookie is placed to prevent users from being tracked.