Channel Manager for Trip.com
Get your short-term rental listed on China's N#1 OTA.
Trip.com is one of the largest travel companies in the world and the first in China. This one-stop online travel booking service offered in 19 languages, with more than 1.2 million hotels/vacation rentals in 200 countries and regions. Upload your rentals automatically and manage calendars, rates and property info from our advanced software then choose to connect to Trip.com and your listings will be visible on Trip.com, Skyscanner and CTrip. Book a free call and we'll show you how!
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Why choose Rentals United to connect to Trip.com?
1.
Listing Creation
2.
Automatic Update
3.
Advanced Options
Trip.com Service Features
- We create new properties on Trip.com for you
- The connection is 2 way and synchronizes content, photos, price, availability and reservations.
- Trip.com only accepts Instant Bookings
- Trip.com accepts your own cancellation policy
- Trip.com accepts multi-units and you can connect buildings
Key Info
| Category | OTA |
| Service Release Date | 1990 |
| Headquarter Location | Shanghai, CN |
| Minimum properties required | 1 |
| Website | Visit now |
| Pricing model | Commission-Based |
| Commission | The commission will be negotiated between you and trip.com during the agreement. |
| Onboarding time | 6 weeks |
How our Channel Manager for Trip.com works
- Upload your properties to Rentals United. Add them manually or via PMS/API sync. Go to Services and add Trip.com.
- You will need to contact Trip.com to sign the agreement and negotiate a custom commission and payment process.
- Once you have signed a contract ask trip.com for your CodeContext credential, 4-5 digit number. You will need to enter your code in when you connect your properties to establish the connection.
- Fill in the support form, Rentals United will connect and map your properties to trip.com
- Your minimum stay will be synchronized.
- Trip.com performs final availability and pricing check with Rentals United before placing a reservation. If you use a PMS please make sure availability and pricing are correct in Rentals United at all times.
- Trip.com accepts properties worldwide.
Origins and Evolution
The origins of Trip.com can be traced back to 1996 when Trip Software Systems first purchased the domain name. Over the next two decades, the brand changed hands several times, with ownership transfers involving companies like Galileo International, Cendant, Orbitz Worldwide, and Expedia. In 2017, the Chinese travel company Ctrip acquired Trip.com.
At the time of the acquisition, Trip.com already boasted over 60 million customers. Under Ctrip’s ownership, the platform became the company’s flagship brand for international markets, complementing Ctrip’s focus on the domestic Chinese travel industry. Consequently, Trip.com leveraged Ctrip’s extensive supplier relationships, technological capabilities, and industry expertise to accelerate global expansion.
Comprehensive Travel Services
Trip.com allows customers to book flights, hotels, trains, car rentals, airport transfers, tours, and attraction tickets, all through a seamless and user-friendly interface. Trip.com offers access to more than 1.2 million hotels and vacation rentals in 200 countries and regions, as well as over 2 million flight routes connecting more than 5,000 cities worldwide.
In recent years, the company has launched rail ticketing services for markets, such as South Korea, Germany, and mainland China, as well as introducing a car rental service spanning over 6,000 cities globally.
Global Reach and Localization
Trip.com is available in 19 different languages and features localized versions tailored specifically for key markets, such as Australia, Singapore, the United States, and Hong Kong. The localized platforms offer language support, locally relevant content, and customized product offerings.
For the Chinese domestic market, Trip.com’s services are provided through the original Ctrip.com website, which is available in Simplified Chinese. The separation between the international and domestic brands allows the company to cater to Chinese and global travelers alike.
Advanced Technology and Infrastructure
Trip.com has a proprietary booking software system seamlessly integrating the company’s websites, customer service centers, and supplier interfaces, enabling real-time updates on availability, pricing, and inventory management.
Another noteworthy technological component is Trip.com’s customer database management tools, which enable the platform to analyze user preferences and transaction patterns. The valuable data provide personalized recommendations and targeted services.
Expansion and Future Directions
In 2017, the company acquired the popular metasearch platform Skyscanner, further bolstering Trip.com’s global reach and capabilities in the flight booking sector.
Looking ahead, Trip.com has set sights on new geographic markets, such as Hong Kong and Macau, where the recent liberalization of travel restrictions from mainland China is expected to drive significant cross-border traffic.
Trip.com is exploring the potential of the “merchant model,” where the company aims to purchase hotel room inventory upfront during peak travel seasons. The shift could enable the platform to meet customer demand better and potentially realize higher profit margins per room night compared to the current agency model.
Frequently Asked Questions
What is Trip.com’s business model?
Trip.com is an online travel agency, acting as an intermediary between travelers and travel suppliers such as hotels, vacation rental managers, and airlines. The company generates revenue through commissions earned on bookings made through the platform.
What markets does Trip.com serve?
Trip.com has a global presence, with localized platforms for various international markets, but the company also focuses on the Chinese domestic travel market through the Ctrip.com brand.
How does Trip.com prioritize localization and language support?
Trip.com offers the platform in 19 languages and features localized versions tailored to specific markets, such as Australia, Singapore, the United States, and Hong Kong.