Rentals United Terms & Conditions

General Terms & Conditions Channel Manager Platform

This agreement is made by the Property Manager completing and submitting a registration form and by clicking “Sign me up”. By lodging the registration form and by clicking “Sign me up” Property Manager acknowledges that it has read and agrees to comply with, these terms and conditions.

1. Background

Rentals United AB, a company registered in Sweden, with company registration number 556868-1984, address Styrmansgatan 2, 2tr, 114 54, Stockholm (“Rentals United”) provides an online marketplace for vacation rentals which takes the form of a software platform which can be used by property managers to sell nights in property manager’s accommodation. Property Manager manages or has authority to represent and to buy nights on behalf of its customers from accommodation providers. Under this agreement Rentals United will provide the services set forth herein.

• Rentals United Spain SL, Carrer Balmes 201, Barcelona 08006 (CIF B66579186)
• RENTALS UNITED POLAND Zoo, Inflancka 4, 00-189 Warsaw, (VAT: 5252621253)
• Rentals United India Pvt ltd, Bhive Workspace L-148, 5th Main Rd, Sector 6 Hsr Layout Bangalore South Bangalore Ka 560102 (CIN U62013KA2023FTC175931)

2. Definitions

“Agreement” means the agreement constituted between Rentals United and Property Manager comprising these terms and conditions and any applicable Product Schedules.

“Booking Sites” means websites for online travel agents, distribution agents, global distribution services, wholesale travel agents and others, through which a potential hotel guest can view, compare or reserve hotel accommodation and related goods and services.

“Booking” or “Bookings” means a Booking made via the Rentals United Platform for the property under the management or ownership of Property Manager or a contracting partner of Property Manager being an accommodation provider.

“Content” means the audio and visual information, documents, software, products and services contained or made available to or by Property Manager in the course of using the Service.

“Guest” is the person / group making the Booking for accommodation of the Property Manager

“Intellectual Property Rights” means unpatented inventions, patent applications, patents, design rights, copyrights, trademarks, service marks, trade names, domain name rights, mask work rights, know-how and other trade secret rights, and all other intellectual property rights, derivatives thereof, and forms of protection of a similar nature anywhere in the world

“PCI DSS” means the Payment Card Industry Data Security Standard issued by the Payment Card Industry Security Council from time to time and available at:  https://www.pcisecuritystandards.org/document_library?document=pci_dss

“Rentals United” means Rentals United AB, a Swedish corporation with company registration number 556868-1984, its headquarters located at Styrmansgatan 2, 2tr, 114 54, Stockholm.

“Property Manager” means the company or physical person defined on whose behalf the registration form has been lodged and these terms & conditions have been approved, as well as Property Manager’s employees, representatives, consultants, contractors or agents who are authorized to use the Service and have been supplied user identifications and passwords by Property Manager, parties Property Manager agree to sell or buy from through the platform, their employees, representatives, consultants, contractors or agents who are authorized to use the Service and have been supplied user identifications and passwords by them.

“Platform” means the software Service provided by Rentals United through which Guests purchases accommodation from accommodation providers.

“Service” means any activity carried out by Rentals United for the benefit of Property Manager.

“Property Manager” means the person signing this agreement or the company this person represents.

3. Supply of Services

3.1 For the duration of this agreement Rentals United hereby grants Property Manager a non-exclusive, non-transferable, worldwide, revocable, royalty-free license to use such Rentals United Intellectual Property as is required to access the Platform, subject to these terms and conditions.

3.2. Property Manager may upload Property Manager’s properties pricing, digital media such as images and text describing accommodation for rent and calendar data describing the nightly availability of each accommodation unit for sale. Rentals United will store such data and distribute it in real time or close to real time to other partners of Property Manager, authorised by Property Manager. Property Manager is responsible for obtaining any and all approvals and permits from relevant parties necessary for Rentals United to store and distribute such data.

3.3. Property Manager is exclusively liable for any data input into the Platform or other infrastructure by Property Manager, a Guest, accommodation provider or other person in relation to the Services provided under this agreement. Rentals United expressly disclaims any liability in respect of any loss or damage suffered or incurred by Property Manager as a result of incorrect data input into the Platform or use of the Services and shall indemnify and hold harmless Rentals United in respect of any loss liability incurred by Rentals United in respect of any such use or access.

3.4. By authorising accommodation providers and Guests to access information via the Platform, Property Manager agrees for all Content to be published on their sales platforms. Property Manager is exclusively liable for obtaining authorisation from accommodation providers, Guests or other users to republish their Content. Property Manager may not redistribute it for further republication by third parties.

3.5. The license in clause 3.1 is granted subject to the following conditions:

a) the Platform, Rentals United software and Rentals United infrastructure are exclusively for Property Manager’s use and may only be used as set forth in this agreement;

b) the Platform must not be used to provide, in whole or in part, any service or functionality which competes with Rentals United’s products or business;

c) Property Manager must not reproduce or copy Rentals United software in whole or in part except for backup and archive purposes;

d) Property Manager must not use the Platform or Rentals United infrastructure for any other purpose than the purpose for which it is set forth in this Agreement, including (without limitation):

a. for any improper or unlawful purpose;

b. to create for the purpose of, or in a manner that transmits, publishes or communicates material which is defamatory, offensive, abusive, indecent, discriminatory, menacing, unwanted, in breach of confidence, illegal or which brings Rentals United or any of Rentals United’s agents into disrepute;

c. in any way which damages or interferes with Rentals United Infrastructure or the supply of the Service to other Rentals United customers;

d. to host or transmit information which contains viruses or other harmful code or data designed to interrupt, damage, destroy or limit the functionality of any software, hardware or equipment; or

e. for any benchmarking or competitive purpose or to develop a similar or competitive product.

e) Where Rentals United provides access to any third party software Property Manager must enter into an end user license agreement of such third party or other terms imposed by a licensor thereof. Property Manager shall be exclusively responsible for complying with such end user license agreement.

f) Property Manager shall at all times remain polite and respect rejection and under no circumstance harass other users who have indicated they do not wish to conduct business with Property Manager.

3.6. If and when Rentals United distributes credit card numbers to Property Manager, Rentals United will do so in accordance with the PCI DSS.

3.7. If a Property Manager processed payment card information in relation to this Agreement, Property Manager will always comply with any PCI DSS requirements/compliance criteria and validation processes that apply to the Property Manager.

3.8. Property Manager must not, and must ensure that any user or other third party to whom access has been granted by Property Manager does not, modify, reverse engineer, decompile, create other works from, or disassemble any software programs contained in the Rentals United Software or software of a third party.

3.9. Rentals United may suspend or terminate access to any Products or Services in the event of any breach or suspected breach of this agreement.

4. Contacts between Property Manager, Guests and accommodation providers etc.

4.1. Property Manager, accommodation providers, Guests and other users authorised by Property Manager may contact each other via the Platform or outside the Platform to make agreements

4.2. Before buying or selling nights from another platform Property Manager undertake to agree with the provider of such other platform regarding pricing, which of Property Manager shall receive payment from the Guest, how the commission revenue will be shared, and who will invoice who and when. Property Manager shall communicate with Guest to confirm a Booking and how potential problems will be resolved, including the following problems: cancellation by Guest or accommodation provider, fraud by the Guest or accommodation provider, complaints by the Guest about product quality, double Bookings, failure by Property Manager or the accommodation provider to fulfill the service agreed to. Once an agreement is reached both Property Manager and the accommodation provider shall check the relevant box in the Rentals United platform to activate the service allowing Property Manager to buy or sell nights to the Guest. Rentals United shall under no circumstance be liable to Property Manager, the accommodation provider, a Guest or any other user of the Platform for any cancellation by a Guest or accommodation provider, fraud by a Guest or accommodation provider, complaints by a Guest about product quality, double Bookings and failure to provide the service agreed to.

4.3. Property Manager shall observe and uphold the contractual terms Property Manager agreed with each accommodation provider, Guest or any other user of the Platform. Once a Guest makes a Booking through the Platform and payment is received the Booking is binding. Rentals United is a real time Booking platform meaning that Bookings cannot be rejected by an accommodation provider if their calendar showed availability.

4.4. Rentals United shall under no circumstance be responsible for incorrect Content provided by Property Manager, the accommodation provider, a Guest or any other user of the Platform, which is published on the Platform. Rentals United cannot and will not verify if properties are real and the responsibility for vetting these properties lies with the Property Manager. Fraud detection is the responsibility of the Property Manager and Property Manager undertake to indemnify Rentals United against losses resulting from fraud by the accommodation provider, a Guest or any other user of the Platform.

5. Information Storage

5.1. Rentals United stores the following information: all relevant data pertaining to property managers’ properties including descriptive texts, rich media such as photos and videos, prices and availability; personal and company data Property Manager give Rentals United in the sign up process. All data will be shared only by Property Manager in agreement with third party sites such as agents or property providers by Property Manager agreement.

5.2. Data about the accommodation provider, a Guest or any other user of the Platform will be shared as appropriate with property providers during the Booking process as outlined in our privacy policy which can be found at: https://rentalsunited.com/privacy-policy/. Rentals United stores credit card information in accordance with PCI DSS requirements. Whenever Rentals United passes Property Manager credit card details, the information is encrypted.

6. Guest Payments

6.1. Payment for accommodation is under no circumstance the responsibility of Rentals United. Rentals United does not and will not accept payments on behalf of the accommodation provider, a Guest or any other user of the Platform and does and will not provide payment facilities as part of this Agreement.

6.2. Disputes between Property Managers regarding payment are the sole business of the Property Manager. Rentals United will not become involved in such disputes.

7. Fees & Payment Terms

7.1. In consideration of performance of the services by Rentals United, Property Manager shall pay the fee set forth in appendix 1, ”Fees for the service”. This fee is payable by the Property Manager when Rentals United has provided access to the Platform to the Property Manager, the accommodation provider, a Guest or any other user of the Platform.

7.2. Property Manager shall reimburse Rentals United’s additional services according to Rentals United’s current pricelist for such services.

7.3. Rentals United is entitled to charge license fees for third party applications, which Rentals United provides access to through the Services, if the licensor providing the applications changes its fees towards Rentals United. All use of such third party applications and software are subject to the terms of the provider thereof and Rentals United will not be liable to any extent further than it itself is held harmless by such third party provider.

7.4. Rentals United is only obliged to refund any payments received if Property Manager terminates the agreement before the first full fourteen (14) days has passed since the agreement entered into force.

7.5. Fees shall be paid monthly in advance against invoice. Reimbursement of specific costs may be invoiced as part of a monthly invoice or earlier if Rentals United provider so desires. All payments shall be made at the time of contract and when an invoice is issued.

7.6. In the event Property Manager is late in making payment in full on the due date of any invoiced sum, Rentals United shall be entitled to suspend provision of the Services, provided that fifteen (15) days have passed since a written demand regarding the late payment was sent to Property Manager. Rentals United may at its sole discretion resume provision of the Services provided the Property Manager has paid all outstanding invoiced sums plus a re-connection fee of three hundred (300) Euro.

7.7. In the event of late payment, Rentals United shall be entitled to interest in accordance with the Interest Act (whether or not the provision of the Services is suspended).

7.8. The provision above does not entail any limitation on the Rentals United’s right to damages or the remedies due to the Property Manager’s breach of contract.

7.9 If you reduce the amount of properties in your account, we do not do automatic downgrades. The Property Manager will need to inform their Rentals United account manager/support if they want to make a downgrade of their invoicing plan.

7.10 Client will be charged for the maximum number of properties available in the RU platform, unless agreed otherwise

7.11 Any change of legal representative within your account will incur a cost of 250 euros

7.12 VAT is not included in Rentals United’s prices. VAT is applicable or those European companies who do not have a valid VAT number.

8. On-boarding Services

Rentals United provides support to assist you into on-boarding your properties into the channels. Our Implementation Specialists are here to help – from introducing you to our platform and explaining how the channels work, to helping you optimize your content and start connecting.

Here is your Onboarding Agenda for the upcoming 3 weeks:

Week 1    – Introduction call (60 min.)

Week 2   – 1st follow-up call (30 min.)

Week 3   – Wrap-up call (30 min.)

Duration: 3 weeks. In order to get your properties live and start receiving bookings as soon as possible, we strongly recommend you to commit time and efforts in optimizing your property content & account settings.

After each call, the Implementation Specialist will set a number of tasks for you to complete in order to move forward in the process and proceed to the next call. It is important for you to complete these tasks* to get your properties connected and live in the listing sites.

We will endeavour to provide as much support as we can during this phase (as outlined above) but if you would like more sessions, we can charge 3 extra sessions at a cost of €250

9. Suspension of Services

9.1. Rentals United may suspend the use of the Platform with immediate effect in case of abuse of the platform, i.e. if the Platform is used in violation of the Agreement or if Rentals United incurs or risks incurring a reputational, financial or other injury or otherwise fails to adhere to clause 3.5.

9.2. Rentals United or a third party software provider may suspend Services in case of scheduled and unscheduled maintenance or when it handles updates in relation to the Rentals United Platform, the Services or the third party software from time to time. Rentals United will use its reasonable efforts to give Property Manager notice regarding any scheduled maintenance and will use reasonable endeavours to perform all scheduled maintenance at times it deems likely to minimise negative effects for Property Manager. If Rentals United at its sole discretion deems it necessary to perform unscheduled or urgent maintenance, then Rentals United will use reasonable efforts to provide prior notice to Property Manager, however Property Manager accepts that such prior notice may not always be possible.

9.3. Rentals United may, upon reasonable notice, without incurring any liability therefore and with immediate effect suspend a Service for as long as Rentals United, acting reasonably, at its sole discretion deems it necessary to comply with any law or decision of an authority of competent jurisdiction, protect any person, or equipment, or enable authorised persons to attend to any emergency, or to prevent any flooding of data or other action of Property Manager, Guests, accommodation providers or other users which is causing Rentals United Platform to perform at a reduced level.

10. Security

10.1. Rentals United undertakes to make its best efforts to keep its Users’ data confidential and to distribute it only to authorised parties. Property Manager are requested to keep backups of Property Manager own data and in the event of a data loss Rentals United does not guarantee to keep copies of Users’ data. Users are responsible for the accuracy of their own data and for checking the quality of the data they re-publish from other Users. Rentals United makes no warranties about the accuracy or quality of the data supplied by the platform’s Users.

10.2. Property Manager undertakes to use the system only for its intended purpose. Software hacking, re-use of our software code, accessing materials which Property Manager have not been authorised to use, and deliberately placing the platform under undue stress and repeatedly harassing other Users via unsolicited email or other means of communication are strictly forbidden.

11. Confidentiality

11.1. Property Manager agrees not to reveal to third parties’ confidential information, which Property Manager obtains from Rentals United or which is created or arises during performance of the Services.

11.2. Confidential information refers in this agreement to any item of information – technical, commercial or of any other nature – regardless of whether or not such information has been documented, with the exception of:

a) information, which is generally known or which becomes a matter of general knowledge in a manner other than through Property Manager’s breach of the provisions of the agreement;

b) information, which Property Manager can prove that it had possessed before he received it from Rentals United;

c) information, which Property Manager received or will receive from a third party when such party does not have a duty of secrecy to Rentals United.

11.3. In cases referred to by c., above, Property Manager is not however entitled to reveal to third parties that the same information has been received from Rentals United pursuant to this agreement.

11.4. Property Manager agrees to ensure that its employees, consultants and board members do not disclose confidential information to third parties.

11.5. Property Manager shall not without compelling reason reveal

a) the Contents of this Agreement or any arbitration award related to this Agreement;

b) any information regarding negotiations or arbitration or mediation proceedings related to this Agreement.

The obligations under a)–b) above shall survive the termination of the agreement.

11.6. If Property Manager violates this provision he shall upon request pay to Rentals United a penalty of fifty thousand Swedish kronor (50 000 SEK) for each violation. The payment of penalty does not affect Rentals United’s right to apply other sanctions than damages to the contractual breach. Violation of this provision exists even without proof of intent or negligence.

12. Breach

If Rentals United has reason to believe that Property Manager or a User violated any part of this agreement, Rentals United may suspend all Services to be provided hereunder with immediate effect without incurring any liability therefore. In cases of such suspension, any funds owed to Rentals United must be settled immediately and Rentals United reserves the right to set off any fees due from deposits made by the User which have been held in trust.

13. Intellectual Property and infringement of rights of third parties

13.1. Rentals United holds all rights to the Services and related software to the extent any such right is not held by a licensor retained by Rentals United or a third party software or license provider.

13.2. If any claim is made or threatened against Property Manager by any third party that the use by Property Manager, accommodation provider or Guest of any service or related software infringes a Swedish copyright of that third party being in force at the date of the agreement, Property Manager shall notify Rentals United fully and promptly after it becomes aware of the claim or threatened claim, and subject to clause 7.2, Rentals United shall indemnify Property Manager against any third party claims which are awarded against Property Manager, provided that Rentals United is promptly given full control of any legal proceedings or negotiations in connection with the claim or threatened claim, and that Property Manager

a) shall give Rentals United all reasonable assistance for the purpose of any such proceedings or negotiations,

b) makes no prejudicial admission or statement or otherwise compromise any such proceedings or negotiations, pay or accept any claim or threatened claim without the consent of Rentals United, except under a final award,

c) accounts to Rentals United for any damages and costs which are awarded against or agreed to be paid by any third party in respect of any such claim or threatened claim, and

d) takes such steps as Rentals United may reasonably require to mitigate or reduce any loss of Property Manager.

13.3. Rentals United shall have no liability to Property Manager if the infringement or threatened infringement of intellectual property rights of any third party is the result of

a) Property Manager, accommodation provider or Guest modifying or misusing the Service or related software or other intellectual property right or providing such to a third party,

b) the failure of Property Manager, accommodation provider or Guest to use enhancements or modifications offered by Rentals United in order to avoid infringement,

c) the use of information, documents, software, facilities or any other items supplied by Property Manager, accommodation provider or Guest for the purposes of the Assignment or

d) the combination of the Service and related software with any product or service not delivered by Rentals United hereunder.

13.4. Rentals United shall own and have the exclusive right to all intellectual property, ideas and software developed or derived from Rentals United’s Services and related software irrespective of if such is developed or derived as a result from ideas or suggestions from Property Manager.

13.5. The indemnity contained in this clause 12 constitutes Property Manager’s sole and exclusive remedy and Rentals United’s entire liability with respect to any part of the Service or related software infringing any copyright or patent of any third party.

14. Warranties

Rentals United may not be held responsible for damages to third parties resulting from distribution of data and media supplied by Property Manager, an accommodation provider or a Guest which Property Manager were unauthorised to send to us. Property Manager warrant that Property Manager, the accommodation providers and Guests have permission to distribute all data and media provided to Rentals United, used in connection with the Services or presented on the Platform. Property Manager is responsible for any and all damages to Rentals United or third parties resulting from malicious code or computer viruses which are contained in any use by Property Manager, accommodation providers or Guests of the platform.

15. Limitation Of Liability

15.1. In no event other than breach of clause 3.3 or abuse of the Platform as set forth in clause 9 shall either party’s aggregate liability exceed the amounts actually paid by and/or due from Property Manager in the twelve (12) month period immediately preceding the event giving rise to such claim.

15.2. Rentals United shall under no circumstances be liable to Property Manager for any loss of profits, loss of business, business interruption or loss of business opportunity or for any other indirect or consequential loss or damage. For the avoidance of doubt, reimbursements or damages paid by Property Manager to an accommodation provider or a Guest are not to be considered an indirect or consequential loss or damage under the Agreement. Rentals United shall under no circumstances be liable to Property Manager for any loss or damage due to a disagreement, conflict or claim between Property Manager, an accommodation provider and/or the Guest who made a reservation via the Platform for double Bookings or otherwise.

15.3. Property Manager recognizes that Rentals United is not a party to any agreements created by use of the Platform as all such agreements is made exclusively by and between Property Manager and the respective accommodation provider or Guest, nor is Rentals United a real estate broker, agent or insurer. Hence, Property Manager undertakes to save and hold Rentals United harmless against any and all claims from accommodation providers and Guests as well as not to direct any claims towards Rentals United based on the action, performance or non-performance of an accommodation provider or a Guest.

15.4. Property Manager recognizes that any payment service provider is exclusively responsible for the payment services and Property Manager therefore undertake not to direct any claims whatsoever against Rentals United regarding payments via such payment services provider or any circumstance relating to such payment services provider as Rentals United is not their agent or otherwise involved in or part to the relationship between Property Manager and such payment services provider.

15.5. If Rentals United materially fails to comply with the agreement, Rentals United will be responsible for any direct loss or damage Property Manager may incur as a foreseeable result of Rentals United breaching this agreement or materially failing to use reasonable care and skill when providing the Services. Loss or damage is foreseeable if either Rentals United or Property Manage had reason to suspect that such loss or damage may occur.

15.6. Rentals United will take reasonable care to ensure that any data it holds in relation to Property Manager is secure. However, Property Manager acknowledge and agree that a service provided via the internet cannot be completely secure and Rentals United will only be responsible to Property Manager for loss or damage to Property Manager’s data to the extent that it is caused by Rentals United’s material failure to take such reasonable care.

15.7. Whilst Rentals United will use its reasonable efforts to make sure that its service is available to Property Manager, accommodation providers and Guests when they want to use it, Rentals United makes no promise or guarantee that its service will be uninterrupted or error free and Rentals United will not be responsible to Property Manager, accommodation providers or Guests for such errors or interruptions.

16. Modification Of Service

Rentals United reserves the right to, at its sole discretion, modify the Service at any time, effective upon posting. Property Manager is responsible for regularly reviewing the Service. Continued use of the Service after any such changes shall constitute Property Manager’s consent to such changes.

17. Assignment Of Agreement

This Agreement may not be assigned by Property Manager without the prior written approval of Rentals United but may be assigned without Property Manager’s consent by Rentals United to (i) a parent or subsidiary, (ii) an acquirer of assets, or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. Any actual or proposed change in control of Property Manager that results or would result in a direct competitor of Rentals United directly or indirectly owning or controlling 50% or more of Property Manager shall entitle Rentals United to terminate this agreement with immediate effect without incurring any liability therefore.

18. Term of the agreement

18.1. This agreement enters into force when Property Manager clicks the “Sign me up” button and may be terminated by either party giving the other party at least ninety (90) days written notice.

18.2. The Property Manager may terminate this agreement within fourteen (14) calendar days after it has entered into force with immediate effect and receive a full refund of any amounts paid, subject to any costs incurred by Rentals United.

18.3 The property Manager must give at least ninety (90) days written notice before the contract renewal date if they wish to cancel their collaboration with Rentals United. If there is no written notice, Rentals United will automatically charge for the upcoming renewal.

19. Governing law

This Agreement shall be construed in accordance with and be governed by the laws of Sweden.