April 29, 2015

Welcome pack ideas for vacation rental pros

by euroart | April 29, 2015

a laptop computer sitting on top of a wooden table

Reading progress

 

You think of yourself as a pro, we think of you as a pro, but do your customers think of you as a pro? A great welcome pack contributes giving YOU the recognition you deserve and not just because of the quality of your rentals. Of course, you already have a welcome pack, and it’s pretty good: it has house rules, a copy of all the appliances’ instructions, the wifi password, emergency numbers, a metro map, flyers on popular attractions… Yes, but no, that won’t get you remembered for good customer service. So here are some juicy welcome pack ideas for those vacation rental pros that like returning customers and great reviews.

PRINTED WELCOME PACK IDEAS

The check-in person has pointed out this beautiful looking welcome pack on the kitchen table. As she leaves, your guests gravitate to it while trying out the sofa. Their expectations are low so imagine their surprise when they find it’s as glossy as a mag and as useful as trip advisor! This is not hard to achieve with big pictures and themed up lists of things to do.

Given all the nationalities that visit you, and the different budgets people have (‘cause you’re yield managing your vacation rental right?), given the families, the friends, the lovers… there should be a list of things to do for everyone. So how creative are you with your lists? Here are some ideas to make your guests think:

Provide after good Holiday Preparation.

YIHAAA! With a welcome pack like this one who needs TripAdvisor?!”

A BYCICLE MADE FOR TWO

Ideas for romantic couples! where to have a candle lights dinner? which are the best spas?

SAY NO TO TOURIST MENUS

where to eat tapas and drink sangria in Barcelona without getting ripped off?

I REFUSE TO QUEUE

best ways to get into museums without queuing? what’s the best way to book tickets? cheapest days?

SMALL AND TINY TRAVELLERS

fun activities for small children, babysitting numbers, children friendly restaurants…

IT’S BETTER THAN YOUTUBE

get your teenagers to forget their phones! 3d interactive tours, local concerts booking office, renting bikes…

I DIG ART

Hidden cultural treasures, list of the smaller museums, where are the galleries in your city?

I ’M VEGGIE & SO IS MY WIFE

list of vegetarian restaurants, best markets…

STAYING IN TONIGHT

list of delivery services

SOUVENIRS WITHOUT THE PRICE TAG

Where to get Barca shirts or Jamon Serrano well priced?

….Any more list ideas? Comment below!!

Unless you plan to print many copies of your welcome pack, you need a nice idea to bridge the printed content to digital content… So how about the very unsexy but massively useful QR code. Through this free QR code generator for example, you can enter the address of the restaurant/attraction et voila! Your QR code is generated. Now you just have to stick it in your welcome pack where the guest can scan it and save the address on his/her phone. No more “ oh shoot what was that great restaurant called in the welcome pack?”.

Another alternative is to use Touch Stay that promises to turn your PDFs and other materials into a beautiful digital pack. So without further ado, let’s look at:

Deliver alongside Guest Safety Tips.

DIGITAL WELCOME PACK IDEAS

Have you considered making an app for your rental? Did you consider it long enough or did you drop that idea pretty quickly?
? Having said if you own a building with apartments, an app could be a good investment. If you have the patience there are plenty of do-it-yourself-app-builders these days worth looking into. Or maybe you’re planning to put all the great lists above onto a website… a rather time consuming duplication.

We thought of a simpler and very fancy alternative of sharing great local tips its with your guests, plus it gives you opportunities to be found on social networks: Pinterest boards!

pinterest welcome pack

So why not every time you come across a place you like, bookmark it in your board. It stays interactive and easy to update. You could create boards on the immediate vicinity or per area of your city… You could compile a board with local recipes, the best markets, the best coffee shops, or the names of the lists we suggest above… The welcome pack ideas on pinterest are endless. Print a few screenshots out and place them in the rental to encourage people to check your boards.

Allergic to Pinterest or social networks in general? There’s a company called Sydewalk that allows you to the above without the social-network-stigma attached to it.

Avoid common Rental Problems.

so what are you going for? Printed or digital? Let’s discuss below!

Pair with Welcome Gifts.

 

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Frequently asked questions

Rentals United is a vacation rental channel manager built for short-term rental hosts and property managers. Rather than replacing your property management system, it plugs directly into it, syncing your listings in real time across 90+ booking channels, including Airbnb, Vrbo, Booking.com, and Expedia, Homes & Villas By Marriott Bonvoy, all from one dashboard. With AI-powered analytics, and guest communication tools built in, it automates distribution and helps you grow bookings without adding complexity to your existing workflow.

 

A vacation rental channel manager — sometimes called a short term rental channel manager — is software that connects your listings to multiple booking platforms like Airbnb, Vrbo, and Booking.com, keeping rates, availability, and reservations in sync so you never risk a double booking. If you’re updating calendars manually, missing promotion opportunities, or leaving bookings on the table because a listing isn’t optimized, this is exactly the problem it solves. A revenue-first channel manager like Rentals United goes further, using AI-driven insights and multi-rate pricing to help you win more bookings on the channels you already use — properties using multi-rate pricing have earned up to 3x more revenue

No minimum size required. As a channel manager for vacation rentals of every size, Rentals United works for hosts managing a single property up to enterprise portfolios — it’s part of a network of 403,000+ properties connected worldwide. Whether you connect directly through Rentals United, through your existing PMS, or via our channel manager API, the platform scales with you, so you can add channels, features, and properties as you grow without switching systems.

Getting started is straightforward, whether you connect directly, through your existing PMS, or via API. After signing up, Rentals United’s onboarding specialists personally import your listings, connect your booking channels, and recommend the right channel mix for your portfolio. You’ll get strategic setup guidance on pricing and promotion features from day one, plus ongoing support from a dedicated account manager to keep your distribution and revenue performing as you scale.

Every Rentals United account comes with a dedicated Account Manager and access to channel experts who know both the platform and the short-term rental industry — not just generic technical support. Beyond one-to-one guidance on optimizing your channel mix, pricing, and promotions, you’ll have access to Rentals United’s knowledge base, API documentation, and ongoing performance reviews, so you’re never troubleshooting alone. Enterprise clients are also backed by SOC II-compliant security and operational reliability.

Rentals United takes data security seriously, protecting both your business data and your guests’ personal information with encryption, strict access controls, and regular security audits. Enterprise accounts are backed by SOC II-compliant infrastructure, the same standard referenced for our operational reliability, and our systems are built to align with GDPR requirements for handling guest and property manager data across Europe and beyond. Every integration, whether direct, through your PMS, or via our channel manager API, follows the same security protocols, so your listings, rates, and reservations stay protected no matter how you connect. If you have specific compliance requirements, such as industry certifications or data residency needs, our account managers can walk you through Rentals United’s security documentation before you get started.