Ce que disent nos clients
Les professionnels de la location de vacances du monde entier font confiance à nos solutions pour rationaliser leurs opérations et développer une activité durable. Ne nous croyez pas sur parole, lisez leurs expériences ci-dessous :
"Vous pouvez créer un compte et télécharger vos biens en une seule fois"
Jaume Barberena i Francesca
BizFlats Rentals
Lire tous les commentaires ci-dessous
J’utilise Rentals United en tant que gestionnaire de canaux depuis presque un an et j’apprécie particulièrement les voir grandir et s'améliorer, notamment le service client. Le responsable grands comptes, Bruno, et la responsable marketing, Vanesa, me donnent toujours les meilleurs conseils pour augmenter mon taux de réservation et réduire ma charge de travail. Je recommande vivement ce gestionnaire de canaux.
Rentals United has enabled our company to push our holiday rental homes to more websites whilst integrating with our booking management software.
I have used software and cloud-based services from a variety of sources and Rentals United has been the best onboarding experience for any service of that type, with excellent account management and determined technical support.
J’ai choisi de collaborer avec Rentals car je pense qu’ils font partis des meilleurs dans leurs domaines. Jusqu’à présent, tout les services que j’ai reçu furent parfaits et ils furent d'une grande aide lors de cette transition pour mon entreprise. Tous mes interlocuteurs étaient d’une assistance, patience et disponibilité incroyable pour répondre à toutes mes interrogations. Notis, Maikel et Bruno (spécialement), merci beaucoup pour tout.
Mon expérience avec Rentals United est très bonne ! En plus d’un service-client rapide et très performant, mes réservations s’améliorent à vue d’oeil. J’ai eu le plaisir d’être aidé par Mariagrazia qui a toujours fait un excellent travail! Je recommande !
Rentals United was our first foray into the world of Channel Managers after what was a painfully thorough research process in 2017. Their task was to facilitate our growth and exposure to the wider booking platform market and quite simply they exceeded every expectation and goal we had set. We found ourselves struggling to manage the admin side from the speed at which we started receiving reservations!
Dans notre agence immobilière, nous sommes très contents du processus de connexion de Rentals United. Merci à Bruno Mauro pour ces attentions toujours amicales.
Great platform, stable, and great team to work with. A+ for API's.
Super plateforme, si vous êtes dans l’industrie de la location saisonnière, vous devez utiliser Rentals United.
I started using Rentals United which saves me a lot of time. My trainer (Damaris Chalmers) was adorable and very patient, and the support team very impressive, very fast but also very precise about the issues, with screenshots very intuitive for the new user. It is still too early to judge the increase in revenue generated but I have already made reservations on sites that I had never used before.
There are so many things that we appreciate about this software - first and probably most importantly, we appreciate it's stability. In the (nearly) 2 years that we have been using RU, I cannot remember a single time that it crashed or bugged on us (not true for some of the other programs we use). Their development team is always on-top of everything! Another huge advantage is the sheer number of platforms that are available for integration through RU. While of course all the big ones are there, we really love that we have access niche platforms which give us so much more exposure on the market. The most crucial thing that RU has provided us with is our Key Account Manager. She is always willing to take the extra time we might need to explain things to us, to offer tips and suggestions. She really is our guiding force in this business. Despite the many clients she has, she has the unique ability to always make us feel as though we are number 1. We really feel as though she is a part of the team. We couldn't do it without her :]
Nous sommes satisfaits de ce service, Louis, Matthew et leurs équipes furent d’une grande aide pour m’aider à mieux comprendre leur produit. Ce dernier nous aide à nous connecter avec plusieurs canaux différents en même temps, ainsi nous économisons beaucoup de temps et de travail. J’espère qu’il va perdurer et continuer de bien fonctionner.
I like the ease of using the software and the avoidance of double bookings. As a new user just transitioning into using Rentals United over the last few months, the customer service was excellent.
Very helpful and kind staff/help desk. It's a very organised channel manager, especially if you have many rentals to manage.
Super expérience jusqu’à présent. Le service-client est réactif et connecter de nombreux canaux devient un jeu d’enfant. Très satisfait. Merci à Bruno Mauro pour l’assistance rapide ainsi que le support.
Great channel management software: Rentals United was already integrated with our PMS from Res Harmonics. It is very easy to connect new properties and units to Rentals United and their customer support is very good.
There is a life before and after the Rentals United! Before working with Rentals United I spent hours updating calendars and working with few platforms. Now this work is done automatically and I can do other things to improve the service. The credibility of the service, the guarantee that calendars are up to date instantly. The variety of connections to the various platforms is undoubtedly an asset in UK services. Strongly recommend them!
Pendant plusieurs mois, nos conseillers nous ont aidés à comprendre et résoudre tellement de problèmes, parfois jour après jour. Un service VIP tout du long. Voilà pourquoi nous adorons et resterons avec cette compagnie. Comme toute chose utile dans la vie, il faut du temps et de la patience pour comprendre pleinement le système.
It is very easy to use and understand and our rep is very responsive and helpful.
We have been working with RU for over a year and I have to say that the operation of the connections has always been magnificent. We are very happy with the work of the Support team.
Rentals United vous donne des instructions étape par étape sur la façon de se connecter. Certains des canaux pour lesquels je ne m'attendais pas à obtenir des réservations m’apportent énormément de clients.
We LOVE rentals united. This is hands down the best channel manager on the market. Not only are they always ahead of their game, their system never lags or glitches and they have AMAZING customer service. Our account manager Diana Ehlers has gone above and beyond what we could have ever expected to make sure that our company is successful. Hats off to this amazing team & product.
Rentals United a parcouru un long chemin en peu de temps. Nous vous souhaitons le meilleur, tout en continuant à ajouter des fonctionnalités et à grandir. Travailler avec votre équipe est vraiment facile et nous sommes impatients d’entretenir une relation continue.
Both CSRs have been extremely helpful & responsive during our onboarding process. This is actually the second time we have on-boarded a company with RU and this time has been very seamless with CSR so thank you both for your help!
Does everything you need it to do! It just works, makes very complicated connections fairly straight forward, with very little training my team learned how to use the software quickly. The most important element is 'trust' and we trust Rentals United with our properties’ connections. We were a very early adopter of the RU platform, some 4 years ago now, and have seen huge improvements in speed of the site, response time to issues and the general professionalism of the business. RU is at the forefront of channel connections and simply does what they say they can do. Our key account Manager has been excellent over the last year or so and has added a human touch to some complicated tech issues.
Je travaille avec Rentals United depuis plus de 6 mois maintenant et je suis vraiment impressionné par leur service et leur aide. Travailler avec eux a vraiment fait la différence dans mon activité. Je peux maintenant travailler avec davantage de canaux publicitaires tout en réduisant ma charge de travail.
Ease of use, straightforward interface, integration with all largest platforms and service providers in the hospitality sector.
We have had a wonderful experience with Rentals United after 3 years of being with them. The software itself is user friendly, and more importantly if any issues do come up, our market manager is always available and able to assist very quickly.
Having such an amazing tool that links our calendars together - our business would never be the same without Rentals United + Our amazing account manager.
Elle est très facile à utiliser et conforme à ce qu'elle annonce. La connexion aux canaux est simple, mais il y a toujours un support disponible en cas de blocage.
I really recommend RU and my manager Diana Ehlers. Really good, reliable service!
Easy to use, friendly helpful and knowledgeable staff and account manager. Communication is excellent and people are on hand to guide through setting up.
La connectivité, la simplification et la disponibilité en temps réel ainsi que les mises à jour des tarifs à tous nos partenaires des OTA (agence de voyage en ligne). Avant Rentals United, nous devions mettre à jour manuellement plus de 10 OTA. La connexion en temps réel simplifie et uniformise désormais notre processus de vente.
Diana Ehlers is awesome! She is excited about her job and eager to tell all about Rentals United and it's great features. I look forward to my next call with them as I am a short term rental property manager/owner with 31 listings. Thanks again Diana!
It has been great working with Rentals United and our onboard. It is very intuitive, and easy to use, and works very seamless.
J'utilise Rentals United depuis 3 ans. Je suis pleinement satisfait de la plateforme et de l'assistance reçue jusqu'à présent. Tous mes problèmes et doutes ont été résolus en quelques heures. Un grand merci à mes deux anciens responsables de comptes, Andreas et Linda, ainsi qu’à mon responsable actuel, Bruno Mauro!
Our account manager Ana was excellent during the whole on boarding process and I couldn't recommend their customer support more highly as it helps when you are a newbie using a channel manager for the first time.
Great improvement in customer service since commencement almost 2 years ago.
Nous travaillons avec Rentals United depuis mars 2017. Ils ont toujours bien compris la nature et les complexités en constante évolution du secteur de la location de vacances. Leur équipe professionnelle, jeune, dynamique et internationale est prête à travailler avec vous et pour vous, afin d’obtenir le meilleur résultat.
Very helpful with reaching customers and keeping an organized schedule as renting can become very hectic and overwhelming if you have too many channels and aren't organized at all times.
I love that the software is user-friendly and that they offer manuals specific for every channel connection. That guide helps immensely. Photo upload is simple, and updates are easy to make when needed. I also like that they personally email me to notify me of additional channels that may be beneficial to my business or other updates. The help desk is also quick to respond.
Un service client exceptionnel. Il est très réactif et jusqu'ici, Rentals United a même dépassé nos attentes. Notre responsable de compte, Vivian, est très efficace et connaît bien son travail!
The Representative in support is available for conference with just a few days notice. She is thorough and very helpful, offering up suggestions to improve my channels and get more rentals.
Notre représentant nous a beaucoup aidés et ils se soucient vraiment de vos préoccupations. Je continue à découvrir le système au fil des jours mais le personnel est exceptionnellement utile. C’est encore un travail en cours.
Excellent setup and response helped me grow my business and many others. Very easy to set up, customer support team was there every step of the way to encourage the right moves. Speedy support team and familiarization with our product and many others. It was a wonderful help and resource for all things OTA and we're really glad to have found them. Thanks to this team, we were able to launch all 400+ of our homes online with ease.
Rentals United a été essentiel pour l’établissement de ma nouvelle carrière dans le milieu de l’hospitalité. Il m’a permis de m’étendre à de multiples canaux de distribution et leur assistance a été absolument exceptionnel. C’est définitivement mon arme secrète !
Rentals United facilite l'intégration de toutes vos annonces sur plusieurs plateformes en un seul clic. Elle fournit un grand nombre de canaux avec lesquels nous pouvons échanger. Vivian est notre gestionnaire de compte et elle est INCROYABLE. Elle nous a aidés à étendre nos propriétés sur plusieurs canaux et elle est toujours réactive. Nous échangeons par chat chaque semaine et nous nous envoyons constamment des courriels. C'est génial de travailler avec Vivian.
My experience with Rentals United has been excellent. Their response and follow up time is very good. My account manager Ana Matos has always been incredibly professional and is very knowledgeable on all the channel management systems. I would highly recommend them and in particular Ana as an account manager.
Vivian est la meilleure attachée clientèle que nous ayons eu chez Rentals United. Elle comprend nos interrogations et requêtes et est toujours prompte à répondre. Elle prend mensuellement des nouvelles sur Zoom et fournit des résumés par email pour confirmer nos discussions. Je ne pourrais pas être plus heureux qu’avec le service qu’elle nous fournit. Merci !
Enfin un gestionnaire de canaux qui fonctionne ! Rapide. Facile. Le personnel est très utile et lorsque vous cliquez sur « push to channels », cela fonctionne vraiment ! Presque instantanément. Si seulement nous avions rencontré Rentals United plus tôt. Des revenus plus importants provenant d’un plus grand nombre de réservations.
We had a good time with Rentals United and never had particular issues with them. Of course, sometimes little technical issues may come up, but Rentals United staff has always been available and able to solve the problem as soon as possible. Additionally, our Account Manager Mariagrazia has always been available and helpful.
Nous utilisons RU pour gérer notre portefeuille de propriétés. Je dois dire que nous sommes très satisfaits jusqu’à ici. Notamment grâce à notre attachée clientèle Diana qui est toujours d’une grande aide à chaque requête.
Great Customer Support: Rentals United helps us distribute our properties through different channels through our short term rental PMS. It really understands our needs and we have always felt valued as a client. I believe Rentals United is a great tool to broaden your property distribution channels. They have helped promote our listings effectively in new channels.
Rentals United offers you the ability to connect your properties with multiple channels. The quality of these connections has always been very good, and the advices provided on which channels might interest you is ongoing as well as helpful. Although we believe that, when we started with them, the customer service and especially the response capacity to technical problems was poor, the channel manager has evolved and our Account Manager has greatly improved our experience as users.
Super expérience avec eux jusqu’à présent. Le personnel est d’une grande aide et leur système est bien et facile d’utilisation.
Great Software! Rentals United is easy to use, and its a perfect option to easily connect to big listing sites and niche ones. I use for more than 2 years and i never had an overbooking problem! Thank you. With Rentals United i can have availability and prices connected on different platforms.
In my opinion Rentals United lead the way in channel management. You can connect to so many channels at a very reasonable price. Importantly their customer service is absolutely superb. I was given an account manager (Alessandro) who keeps in regular contact with me and is only ever an email/phone call away. First class company, with first class customer service. Highly recommend.
Great experience with Rentals United - good communication and I find them particularly open to suggestions. Vivian is a great account Manager and genuinely looks at Rental United and the Property Manager's best interests.
Nous venons d’un PMS et sommes ravis par chacun des aspects de Rentals United. Le processus de formation est facile et rapide. Nous nous sommes vu assigner la plus intelligente et merveilleuse des attachées clientèles, Carolina, c’est LA MEILLEURE! Elle cherche toujours à nous mettre dans les meilleures dispositions et a des recommandations pour augmenter nos réservations à chaque coup de fil. Nous ne pouvons être plus reconnaissant de son expertise. Le rêve est devenu réalité comparé à nos précédents Channel Managers. Merci de votre partenariat, nous espérons vous accompagnez pendant encore longtemps !
I have worked with Rentals United since establishing the business 18 months ago and could not be happier with the service provided by my account manager Vivian and the rest of the team.
Ibiza Villas 2000 have been working with Rentals United for 3 years. We really enjoy working with the Rentals United team, they are friendly, efficient and reliable. Throughout the pandemic we have been in contact and supported each other so we make it through this very difficult period. Our sales have also increased via online portals during this period. We are very happy and we plan on working with Rentals United for years to come.
J’ai choisi de collaborer avec Rentals car je pense qu’ils font partis des meilleurs dans leurs domaines. Jusqu’à présent, tout les services que j’ai reçu furent parfaits et ils furent d'une grande aide lors de cette transition pour mon entreprise. Tous mes interlocuteurs étaient d’une assistance, patience et disponibilité incroyable pour répondre à toutes mes interrogations. Notis, Maikel et Bruno (spécialement), merci beaucoup pour tout.
Very good channel manager. Intuitive use, and quick handling. A special mention for Damaris, from the connectivity department for her high availability and her monitoring of files. We have connected almost 100 apartments together and it's always a pleasure!
We have used Rentals United for the past 4 years and have found it extremely helpful connecting our calendars to many booking platforms. The support I have received has been wonderful. I have no hesitation in recommending Rentals United.