Smart Guest Communication
Manage all your messages from one place and improve your OTA rankings
Streamline guest communication and never miss a message.
With Smart Guest Communication, you can talk to your guests over chat, Whatsapp, or email, all from a single unified inbox.
Increase guest satisfaction
How Smart Guest Communication works
Send emails, Whatsapps and chat messages from one place
No more logging into each channel separately to check your messages and struggling to stay up to date.
Bring all messages from your guests into a single inbox so you can handle all your guest communication in one place.
You can even pre-approve Airbnb bookings directly from your inbox.
Send automated messages
You won’t have to write the same welcome message every time a guest arrives, or remember to send important property information at the beginning of every stay.
Automated guest messages help you save precious time and ensure your guests get the information they need. For some channels, you can automate guest reviews to help you get more reviews in return.
Use Quick Replies to answer questions fast
You spend a lot of time answering the same questions from your guests.
With Quick Replies, you can send personalised responses to common questions in just a few clicks.
Speak to guests in their language
Smart Guest Communication has a built-in translator so you can communicate with guests in their language and provide a great experience.
Feature Walkthrough
See Smart Guest Communication in action: discover how you can reply to messages from all channels in one inbox and get tips on improving your OTA ranking, increasing your review scores and boosting bookings.
FAQ
Are the listings site's commissions included in your pricing?
No, they're not. Some listing sites add their commission on top of the prices you save. These channels want your net rates. Other channels will charge their commission from the prices you save. For the later, you have the possibility to mark your rates up to cover for their commission. We inform you in details how the channels work after you sign-up.
Are other connections included in your pricing?
Rentals United integrates with tech providers that help manage short-term rentals automatically. These providers include Property Management Systems, Payment Providers, Yield Managers and Operational Tools. In order to use them, you have to sign up and contract their services, and pay them separately.
What does your pricing include ?
The Rentals United fee includes storing your property info, using the Channel Manager and all of our other tools: Guest Planner, Booking Engine, Guest Communication, Quality Checker, iCal sync and Multi-Calendar. There's no set-up fee: you will get training during the first month of signing up and larger accounts will get a Key Account Manager to help them grow.