{"id":40575,"date":"2024-10-30T10:40:10","date_gmt":"2024-10-30T10:40:10","guid":{"rendered":"http:\/\/54.247.233.135\/?p=40575"},"modified":"2026-07-17T10:54:26","modified_gmt":"2026-07-17T10:54:26","slug":"automated-messaging-level-up-guest-communication","status":"publish","type":"post","link":"https:\/\/rentalsunited.com\/es\/blog\/automated-messaging-level-up-guest-communication\/","title":{"rendered":"Automated Messaging: Level-Up Your Guest Communications"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">From <\/span><a href=\"https:\/\/rentalsunited.com\/blog\/9-reasons-to-use-white-label-channel-manager-for-pms\/\"><span style=\"font-weight: 400;\">coordinating multiple locations<\/span><\/a><span style=\"font-weight: 400;\"> and different property types to ensuring properties are maintained and protected, managing multiple properties can feel like a constant juggle of an overwhelming number of tasks.&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">On top of that, property managers are responsible for a high volume of guest interactions, including answering questions, sending booking confirmations and check-in details, ensuring guests are satisfied, and managing feedback.&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">But communicating with your guests is about more than just sending messages\u2014it&#8217;s about building relationships, ensuring smooth operations, and enhancing their overall experience. For those overseeing multiple properties, the volume and complexity of guest communications multiply, likely leading to exhaustion and burnout.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">What if there\u2019s an easy and safe way for your guest communications to ensure timely, personalized messages while freeing up your energy for other pressing tasks?<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"introducing-automated-messaging-for-property-managers\"><b>Introducing Automated Messaging for Property Managers<\/b><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Automated messaging uses technology to send pre-scheduled or triggered messages to guests without the need for manual intervention. It ensures that important messages are delivered at the right time, with the right content, across all properties and platforms.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Automated messaging helps handle the repetitive aspects of guest communication\u2014such as sending booking confirmations, check-in instructions, or answers to frequently asked questions. Property managers, especially those with a large portfolio, who use automated messaging maintain high-quality, personalized communication while saving time and reducing the risk of errors. This ultimately leads to a better experience for both managers and guests, as well as good reviews and stronger relationships.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">At Rentals United, we released an Automated Messaging feature, in addition to our <\/span><a href=\"https:\/\/rentalsunited.com\/blog\/unified-inbox-earn-more-from-those-summer-bookings-with-efficient-guest-communication\/\"><span style=\"font-weight: 400;\">Unified Inbox<\/span><\/a><span style=\"font-weight: 400;\"> tool, to help property managers save time, reduce errors, and enhance the guest experience. Our clients remain in full control of what gets sent and when, how they customize their messages, and how they refine their guest engagement\u2014all with peace of mind.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"five-benefits-of-rentals-united-s-automated-messaging-for-property-managers\"><b>Five Benefits of Rentals United\u2019s Automated Messaging for Property Managers<\/b><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"1-save-significant-time\"><b>1. Save Significant Time<\/b><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Think of how much time is spent writing routine messages. A typical guest journey requires at least a few touchpoints, such as:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">A welcome message with check-in instructions.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">A follow-up during their stay asking if they need anything.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">A post-checkout thank-you note, potentially requesting a review.<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Managing this for 50 or even 100 properties can be extremely tiring and time-consuming. Automating these routine communications means that instead of spending hours crafting and sending messages, you can now <\/span><b>set up templates once<\/b> <b>and let the system handle the rest.<\/b><span style=\"font-weight: 400;\"> Using automated messaging frees up your time and reduces stress in your work life.<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"2-reduce-human-error\"><b>2. Reduce Human Error<\/b><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Manual processes are prone to mistakes. Have you ever accidentally sent the wrong check-in details to a guest or forgotten to follow up post-stay? Automated messaging ensures the <\/span><b>right message always goes to the right guest at the right time.<\/b><span style=\"font-weight: 400;\"> It minimizes the risk of sending incorrect information or overlooking a vital communication step, all while maintaining a personal touch.<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"3-personalization-and-customization\"><b>3. Personalization and Customization<\/b><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">With Automated Messaging, you can create <\/span><b>customized templates<\/b><span style=\"font-weight: 400;\"> that include information such as the guest name, booking dates, or property details, making every message tailored to the recipient.&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">By providing personalized information and saving time, you can now focus on thoughtful touches that create memorable guest experiences. Without adding to your workload, you may now consider sending a list of local restaurant recommendations or tips for making the most of your guests\u2019 stay.<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"4-improve-guest-experience-boost-reviews-and-increase-bookings\"><b>4. Improve Guest Experience, Boost Reviews, and Increase Bookings<\/b><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Guest communication plays a crucial role in shaping the guest experience. By automating key touchpoints, you ensure guests receive consistent, professional messages throughout their stay. Timely, informative, and friendly messages <\/span><b>build trust and rapport<\/b><span style=\"font-weight: 400;\">, increasing guest satisfaction and contributing to positive reviews and repeat bookings.<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"5-flexibility-and-control\"><b>5. Flexibility and Control<\/b><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">One of the biggest concerns for property managers is losing control over their communications. With Rentals United\u2019s Automated Messaging, you <\/span><b>remain in complete command<\/b><span style=\"font-weight: 400;\"> of when and how messages are sent. You can create your own rules to dictate which triggers prompt a message\u2014such as a booking confirmation, check-in day, or checkout\u2014and you can edit, pause, or cancel automations at any time. This flexibility allows you to respond to changing circumstances without fear of sending outdated or irrelevant information.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"how-rentals-united-s-automated-messaging-works\"><b>How Rentals United\u2019s Automated Messaging Works<\/b><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">This feature enables you to:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">set up customized templates for messages, depending on your use case.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">choose the bookings for which you wish to automate messages (per sales channel, per property).<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">choose when the messages are sent (upon booking, before the arrival, during the stay, or after the check-out).<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Whether you\u2019re managing one property or one hundred, you can get set this up in no time.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Automated messaging is available as a standard <\/span><a href=\"https:\/\/rentalsunited.com\/vacation-rental-guest-communication\/\"><span style=\"font-weight: 400;\">Guest Communication<\/span><\/a><span style=\"font-weight: 400;\"> feature with Rentals United. If you have already been using Guest Communication, there is no additional set-up required from you. You can immediately proceed to create your first automated messages.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">If you have not used Guest Communication before, <\/span><span style=\"font-weight: 400;\">speak to our team<\/span><span style=\"font-weight: 400;\">!<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"step-1-set-up-your-templates\"><b>Step 1: Set Up Your Templates<\/b><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Start by creating message templates for each stage of the guest journey. Use variables like guest name, booking dates, and property details, so that each template becomes personalized for individual guests.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Note: To ensure compatibility across all sales channels and email clients, it\u2019s recommended to use plain text for template messages. If using HTML, be cautious, as advanced elements like text decoration may not display correctly.<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"step-2-configure-message-triggers\"><b>Step 2: Configure Message Triggers<\/b><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Next, choose when these messages should be sent. You have full control over the timing:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Upon booking confirmation<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">One day before check-in<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Mid-stay (ideal for checking in and upselling services like bike rentals or spa bookings)<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Upon checkout<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">One day after checkout (a perfect time to request a review)<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">By setting up these triggers, you ensure your messages arrive at the right moment.<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"step-3-review-customize-and-send\"><b>Step 3: Review, Customize, and Send<\/b><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">While Automated Messaging handles much of the work, you can always review and tweak individual messages before they\u2019re sent. Whether you need to update a check-in time or add a personalized note, the flexibility of our system ensures that no communication leaves your control.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"practical-automated-messaging-use-cases-for-property-managers\"><b>Practical Automated Messaging Use Cases for Property Managers<\/b><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><b>Pre-Arrival Booking Confirmation<br><br><\/b>Instantly send a booking confirmation message with stay duration dates, property address, and your contact details, should guests need to contact you.<i>\u201cThank you for your reservation in the [Property Name] from the [Check-in date] to the [Check-out date]. The address is [Address].<br><br><\/i><i>If you have any questions, please contact us at [Contact details]. You can also visit our website [Website link].<br><br><\/i><i>It will be our pleasure to accommodate you, and we look forward to seeing you soon.\u201c<\/i><br><p>\u00a0<\/p><\/li>\n\n\n\n<li><b>Pre-Arrival Information<\/b><b><br><br><\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Automatically send a welcome message with check-in details, property rules, and local tips. This not only saves you time but ensures guests feel informed and prepared.<\/span><\/span>\u00a0<br><p><i><i>\u201cWelcome to [Property Name]! We\u2019re happy to have you here. Here are your check-in instructions\u2026\u201d<\/i><\/i>\u00a0<\/p><\/li>\n\n\n\n<li><b>Mid-Stay Check-Ins<\/b><b><br><br><\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Schedule a message to be sent halfway through a guest\u2019s stay, asking if they need anything. It\u2019s a thoughtful touch that shows you care about their experience, and it\u2019s super easy to automate across all properties.<\/span><\/span>\u00a0<br><p><i><i>\u201cHello, [Guest Name]! We hope you\u2019re enjoying your stay. Please let us know if there\u2019s anything you need.\u201d<\/i><\/i>\u00a0<\/p><\/li>\n\n\n\n<li><b>Post-Stay Reviews<\/b><b><br><br><\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Upon checkout, send a thank-you message and a polite request for feedback or a review. Positive reviews are essential to boost future bookings, and automating this request may help you collect more testimonials.<\/span><\/span>\u00a0<br><p><i><i>\u201cThank you for staying with us at [Property Name]. We\u2019d love to hear about your experience, and please leave us a review if you enjoyed your stay!\u201d<\/i><\/i>\u00a0<\/p><\/li>\n\n\n\n<li><b>Upselling Services<\/b><b><br><br><\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Want to remind guests about optional paid services like breakfast or spa packages? Schedule an upsell message before their arrival to enhance their stay and potentially increase your revenue.<\/span><\/span>\u00a0<br><p><i><i>\u201cHello [Guest Name]! We\u2019re looking forward to receiving you soon at [Property Name]. This is a reminder that our highly rated and loved [Upsell Service] is available to book at [Link]. If you need further information, please let us know.\u201d<\/i><\/i>\u00a0<\/p><\/li>\n\n\n\n<li><b>Frequently Asked Questions<br><br><\/b>Do you often get asked the same questions by guests? Instead of responding to each one individually, consider putting together a list that you can send guests before their arrival.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"let-automated-messaging-do-the-work-for-you\"><b>Let Automated Messaging Do the Work for You<\/b><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">We know that automation can be intimidating. But with Rentals United&#8217;s Automated Messaging, the power remains firmly in your hands. You decide what messages get sent, when they go out, and to whom. And if you ever need to make changes, our system is designed to be flexible, giving you the freedom to pause, edit, or cancel automations as needed.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Automation is about working smarter, not harder. By embracing this feature, you can save valuable time, reduce the risk of human error, and enhance your guest experience\u2014all while scaling your operations efficiently and increasing your profits.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Already a Rentals United customer?&nbsp;<\/b><span style=\"font-weight: 400;\"><a href=\"https:\/\/new.rentalsunited.com\/My\/Automation\/Messages?utm_campaign=Automated%20Messaging%20Launch%202024&amp;utm_source=hs_email&amp;utm_medium=email&amp;_hsenc=p2ANqtz-_IeEcaOqco-NeOvHuQLPzkdtXcM8bs4a_XF1sr2ip1ixH0XOodqiqpWoDk6OB711nvCpR7\"> Set up Automated Messaging today<\/a> and start transforming the way you communicate with your guests.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Not using Rentals United yet?&nbsp;<\/b><span style=\"font-weight: 400;\"><a href=\"https:\/\/rentalsunited.com\/connect-with-our-experts\/\"> Speak to our team<\/a> to see how our guest communication tools can revolutionize your property management business.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Great communication is crucial to delivering your guests a 5* experience. But let&#8217;s be real &#8211; it&#8217;s also seriously time consuming. Automated Messaging lets you send personal, engaging, messages to your guests at every stage of their journey&#8230; without spending hours doing it. In this blog, we&#8217;ll explain how.<\/p>\n","protected":false},"author":4,"featured_media":40576,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[37,69,35,1],"tags":[],"blog-tag":[],"class_list":["post-40575","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-our-features","category-rentals-united","category-uncategorized"],"acf":[],"_links":{"self":[{"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/posts\/40575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/comments?post=40575"}],"version-history":[{"count":1,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/posts\/40575\/revisions"}],"predecessor-version":[{"id":45224,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/posts\/40575\/revisions\/45224"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/media\/40576"}],"wp:attachment":[{"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/media?parent=40575"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/categories?post=40575"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/tags?post=40575"},{"taxonomy":"blog-tag","embeddable":true,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/blog-tag?post=40575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}