{"id":38354,"date":"2024-07-25T10:45:09","date_gmt":"2024-07-25T10:45:09","guid":{"rendered":"http:\/\/54.247.233.135\/?p=38354"},"modified":"2026-07-17T10:54:52","modified_gmt":"2026-07-17T10:54:52","slug":"unified-inbox-earn-more-from-those-summer-bookings-with-efficient-guest-communication","status":"publish","type":"post","link":"https:\/\/rentalsunited.com\/es\/blog\/unified-inbox-earn-more-from-those-summer-bookings-with-efficient-guest-communication\/","title":{"rendered":"Unified Inbox: Earn More From Those Summer Bookings with Efficient Guest Communication"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">It\u2019s the peak of the summer season, and your vacation rental properties are booked up. Your team\u2019s working hard at answering the influx of messages about check-in procedures or the best places to eat in town. Meanwhile, other guests are complaining that the AC isn\u2019t working or that they need a late check-out.&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">And to make matters worse, you\u2019re managing messages from all the channels your properties are listed on, via email and chat. And with so many platforms to monitor, some messages are getting lost in the confusion. If only there were an easier way to manage all your messages, from all your channels in one place\u2026<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">If you\u2019re looking for a better way to manage your guest communication, our Unified Inbox is for you! With it, you can bring together all your messages and reservation details from 90+ channels, as well as reviews from Airbnb, Booking.com, and Vrbo, saving you time, whilst ensuring guests are happy with their stay, leading to fully booked properties and higher earnings.&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"guest-communication-why-does-it-matter-and-how-can-it-increase-your-earnings\"><b>Guest communication: why does it matter and how can it increase your earnings?<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Satisfied guests lead to better reviews, more bookings at your vacation rental property, and a significant revenue increase. You may have the best amenities on the market, but if your communication is spotty your guests will be left feeling neglected or with unresolved problems, increasing your chances of receiving a negative review and ruling out any return visits.&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Gold standard guest communications are a must-have. Here\u2019s why:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Build trust and credibility pre-arrival<br><br><\/b><span style=\"font-weight: 400;\">Fast communications and quick responses reassure guests that your vacation rental will meet their needs. Transparency about property details, check-ins and check-out procedures, and other rules manage expectations and reduce the likelihood of misunderstandings or conflicts. Ultimately, this is more likely to lead to a positive experience\u2026 and a positive review.<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Ensure a great guest experience during the stay<br><br><\/b><span style=\"font-weight: 400;\">Faster replies to guest messages with no missed messages means you can provide a personalized experience to your guests, resolving any doubts and making sure they know you\u2019re on hand to help throughout their visit. <\/span>And promptly addressing any issues or concerns can turn a potentially negative review into a positive one or at least minimize the impact of a negative review by showing guests you care about their experience and are on hand to help. Heating is broken and there\u2019s a cold snap? Even if you\u2019re unable to get it fixed right away, being transparent with guests about the hold up and finding alternate options can help minimize the damage.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Higher booking rates and revenue in the long term<br><br><\/b><span style=\"font-weight: 400;\">A strong reputation for excellent communication and guest experience stands out in a competitive and often saturated market. It helps build good reviews for your properties, as well as recommendations and repeat bookings, all leading to higher rankings on channels, more bookings, and higher earnings.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"why-is-review-management-essential-to-growing-your-bookings\"><b>Why is review management essential to growing your bookings?<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Review management involves overseeing and responding to reviews left by your guests, whether positive or negative. Efficient review management may enhance your property\u2019s reputation and drive more bookings.&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Based on data from Airbnb, 90% of bookings are influenced by positive reviews and the overall review score, showcasing the critical role reviews play in guest decision-making and booking conversions. Managing your reviews efficiently can save significant resources for you and your team by providing speedier responses, better performance data, and clearly flagging potentially damaging guest feedback.<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"here-s-why-review-management-is-essential\"><b>Here\u2019s why review management is essential:<\/b><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">It shows guests that you care about them when you provide timely and prompt responses to both positive and negative reviews. Respond within 24 hours to show guests that they are a priority for you and that you value their feedback.\u00a0 <\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Analyzing reviews to identify common themes or recurring issues that guests mention helps you understand and identify trends. Use these insights to make operational improvements, enhance guest services, and update property features.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Accurate management of your performance metrics, such as average rating, number of reviews, or response time helps build an accurate picture of your performance.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-does-the-rentals-united-s-unified-inbox-streamline-guest-communication-and-review-management\"><b>How does the Rentals United\u2019s Unified Inbox streamline guest communication and review management?<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">We\u2019ve seen why guest communications and review management are both essential in your vacation rental business. And Rentals United\u2019s Unified Inbox helps you to do it properly, saving you time and resources and increasing your revenue.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">The Unified Inbox brings together all your messages and reservation details from 90+ channels, as well as reviews from Airbnb, Booking.com, and Vrbo.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Instead of logging into multiple platforms, you can simply log into one. Once in, you can reply to guest messages from all channels in the Unified Inbox without jumping back and forth between different platforms. It\u2019s the easiest way to keep up with guest communications, make guests happy, boost bookings, and increase review scores.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"610\" src=\"https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/Airbnb-Preapproval-1-1024x610.png\" alt=\"\" class=\"wp-image-38407\" srcset=\"https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/Airbnb-Preapproval-1-1024x610.png 1024w, https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/Airbnb-Preapproval-1-300x179.png 300w, https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/Airbnb-Preapproval-1-768x457.png 768w, https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/Airbnb-Preapproval-1.png 1475w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">The Unified Inbox is free of charge for all plans with Rentals United. <\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"how-to-use-the-rentals-united-unified-inbox\"><b>How to use the Rentals United Unified Inbox<\/b><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Receive notifications of your newest conversations with your guests and respond to them in a timely manner to show your guests that you value them and build trust.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Decrease your response time to improve guest satisfaction and ensure repeat bookings.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Keep all chats in one place, saving money, time, and effort spent by your team in managing multiple channels and guest communications at once. <\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Earn more reviews and improve your review score. After your guest\u2019s stay, you can write or reply to a review directly via the Unified Inbox; you can even set up automatic reviews for Airbnb, which which are shared automatically eight days after the guests departure, or sent to you to approve and share in just one-click. <a href=\"https:\/\/rentalsunited.com\/blog\/airbnb-5-stars-reviews-for-hosts\/\">Check out how it works<\/a>.<\/span><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"the-unified-inbox-s-main-features-include\"><b>The Unified Inbox\u2019s main features include:<\/b><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Your Reservation Chat<\/b><span style=\"font-weight: 400;\">, where you can talk with your guests and access booking details while writing messages. <\/span><\/li>\n\n\n\n<li><b>Attachment capabilities<\/b><span style=\"font-weight: 400;\"> to send or receive photos or documents.<\/span><\/li>\n\n\n\n<li><b>Advanced filters<\/b><span style=\"font-weight: 400;\"> to quickly find and respond to conversations. <\/span><\/li>\n\n\n\n<li><b>Airbnb pre-approvals<\/b><span style=\"font-weight: 400;\">, where you can be proactive and send a pre-approval to potential guests to confirm availability and warmly invite them to book their next stay in your property.<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Not a Rentals United customer yet, but interested in our Unified Inbox? <a href=\"https:\/\/info.rentalsunited.com\/request-a-demo-now\">Let\u2019s Talk!<\/a><\/b><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"already-a-rentals-united-customer-here-s-how-it-works\"><b>Already a Rentals United customer? Here\u2019s how it works:<\/b><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"inbox\"><b>Inbox<\/b><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Here you can see all of your conversations, as well as send or receive messages from guests. Each conversation includes information directly from the booking, including:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Guest name<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Booking dates<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Property name<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Subject (optional)<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Sales channel<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Booking type<\/span><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"515\" src=\"https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-1-1024x515.png\" alt=\"Screenshot of a unified inbox with chats from different channels including airbnb.\" class=\"wp-image-38377\" srcset=\"https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-1-1024x515.png 1024w, https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-1-300x151.png 300w, https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-1-768x386.png 768w, https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-1-1536x773.png 1536w, https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-1.png 1908w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"booking-details\"><b>Booking details<\/b><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">You can find reservation details as soon as you open the chat. They include information such as booking type, reservation IDs, guest details, check-in and check-out dates, or pricing.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"515\" src=\"https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-3-1024x515.png\" alt=\"A screenshot of a chat screen within the unified inbox with multiple conversation bubbles and booking details.\" class=\"wp-image-38373\" srcset=\"https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-3-1024x515.png 1024w, https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-3-300x151.png 300w, https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-3-768x386.png 768w, https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-3-1536x773.png 1536w, https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-3.png 1908w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"chat\"><b>Chat<\/b><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">The chat is where you and your guest can start a conversation. Usually, the guest writes to you first.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"515\" src=\"https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-2-1024x515.png\" alt=\"Screenshot of an online chat within a unified inbox with various messages between a property manager and a guest.\" class=\"wp-image-38381\" srcset=\"https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-2-1024x515.png 1024w, https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-2-300x151.png 300w, https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-2-768x386.png 768w, https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-2-1536x773.png 1536w, https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-2.png 1908w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"advanced-filters\"><b>Advanced Filters<\/b><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Quickly find the conversation you need by specifying a set of advanced filters, such as guest details, property location and name, or timeframe.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"515\" src=\"https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-4-1024x515.png\" alt=\"Screenshot showing advanced filters by which you can search for messages and chats within a unified inbox.\" class=\"wp-image-38385\" srcset=\"https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-4-1024x515.png 1024w, https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-4-300x151.png 300w, https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-4-768x386.png 768w, https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-4-1536x773.png 1536w, https:\/\/rentalsunited.com\/wp-content\/uploads\/2024\/07\/024-NEWInbox-4.png 1908w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"attachments\"><b>Attachments<\/b><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">You can also add and receive attachments, such as JPEG, JPG, GIF, and PNG.&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/docs.rentalsunited.com\/external\/en-gb\/Content\/RU-platform\/GuestCommunication\/GC-Inbox.htm?tocpath=_____6\"><span style=\"font-weight: 400;\">Set up your inbox now!<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our Unified Inbox gives you a better way to manage your guest communication! With it, you can bring together all your messages and reservation details from 90+ channels, as well as reviews from Airbnb, Booking.com, and Vrbo, saving you time, whilst ensuring you have fully booked properties and higher earnings.\u00a0<\/p>\n","protected":false},"author":4,"featured_media":38393,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[37,69],"tags":[],"blog-tag":[],"class_list":["post-38354","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-our-features"],"acf":[],"_links":{"self":[{"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/posts\/38354","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/comments?post=38354"}],"version-history":[{"count":1,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/posts\/38354\/revisions"}],"predecessor-version":[{"id":45226,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/posts\/38354\/revisions\/45226"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/media\/38393"}],"wp:attachment":[{"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/media?parent=38354"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/categories?post=38354"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/tags?post=38354"},{"taxonomy":"blog-tag","embeddable":true,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/blog-tag?post=38354"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}