{"id":32453,"date":"2024-02-07T13:41:43","date_gmt":"2024-02-07T13:41:43","guid":{"rendered":"http:\/\/54.247.233.135\/?p=32453"},"modified":"2026-07-17T11:58:31","modified_gmt":"2026-07-17T11:58:31","slug":"top-tips-to-save-time-and-increase-guest-satisfaction-with-automated-messages","status":"publish","type":"post","link":"https:\/\/rentalsunited.com\/es\/blog\/top-tips-to-save-time-and-increase-guest-satisfaction-with-automated-messages\/","title":{"rendered":"Top tips to save time and increase guest satisfaction with automated messages"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Guest messaging is top priority for property managers. Responding to guests quickly and consistently will increase your bookings, help you earn more 5-star reviews, and can even boost your rankings on OTAs.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">However, it\u2019s extremely time-consuming, especially when you have several properties listed on multiple channels.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">One of the best ways to improve customer satisfaction and boost conversions effortlessly is to automate guest messages for each stage of the guest journey.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Here, we\u2019ll explain the benefits of automated messages and how to use them.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Guest communication shouldn\u2019t be a hassle. If you\u2019re ready to make guest messaging easy, watch a demo of Rentals United now!<\/b><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"why-attentive-guest-communication-is-vital\"><b>Why attentive guest communication is vital<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Communication with guests can begin with you answering questions about your property and continue all the way through the booking process, during the stay, and even after check-out.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Keeping up with guest messaging is a vital aspect of vacation rental branding and can be a great way to stand out from your competitors.&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Here are some reasons to prioritise guest communication:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Answering queries about your property can help convert guests before they book with your competitors<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Providing information before arrival ensures a smooth check-in and a positive start to the stay.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Being available and attentive to guests throughout the stay improves their experience and helps you fix any issues before they become a problem.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Thanking guests at check-out will ensure the trip ends positively and increases the chances of getting a good review.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">You can promote your vacation <a href=\"https:\/\/rentalsunited.com\/\"><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;rental&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:4224,&quot;10&quot;:2,&quot;15&quot;:&quot;Lexend&quot;}\">rental<\/span><\/a> brand and encourage future bookings in your messages.\u00a0<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Keeping up with all the messages is a struggle for many hosts and property managers, who must consider guests in several properties when messages come in from different places, like native booking channel chats, WhatsApp messages, and emails.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Rentals United\u2019s Smart Guest Communication tool already helps by consolidating messages into a single inbox.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Now, with automated messaging, you can maintain communication with guests throughout their stay and you don\u2019t have to worry about forgetting to send important information.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-is-automated-messaging\"><b>What is automated messaging?<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Using the automated messaging feature, you can create templates for all the messages you send frequently, meaning you don\u2019t have to type up the same message content over and over again.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">You can schedule these messages to be sent at certain points during the guest journey, personalise each message with guest name and details, and include your branding and signature.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Here are some of the benefits of using automated messaging:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">You\u2019ll never forget to send important messages.\u00a0Scheduling messages in advance means you don\u2019t have to remember every time.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Guests will get all the information they need to enjoy their stay.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">There\u2019s no need to write each message individually, so you can save a lot of time.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Remove the risk of human error, as you only have to type your message once.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Personalisation and branding will ensure your messages look professional.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"automated-messaging-examples\"><b>Automated messaging examples<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">What kind of automated messages should you set up?<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Here are some&nbsp; examples:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Pre-arrival message <\/b><span style=\"font-weight: 400;\">\u2014 The pre-arrival message can be sent a few days before guests are due to arrive. Include information about the check-in procedure and be sure to build excitement about the upcoming vacation.<\/span><\/li>\n\n\n\n<li><b>Welcome message<\/b><span style=\"font-weight: 400;\"> \u2014 Welcome your guests when they arrive and provide helpful details about your property and location.\u00a0<\/span><\/li>\n\n\n\n<li><b>Mid-stay check up<\/b><span style=\"font-weight: 400;\"> \u2014 Schedule a message during the stay to ensure everything is running smoothly and tell guests to reach out if they encounter any problems. This may work best for longer stays of at least 5 days or more.<\/span><\/li>\n\n\n\n<li><b>Post-check out<\/b><span style=\"font-weight: 400;\"> \u2014 Thank your guests for staying in your property, and use this opportunity to invite them to your loyalty or referral program and explain that you look forward to hosting them again.\u00a0<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Automated messages can help you become more consistent and ensure you don\u2019t miss an opportunity to promote your vacation rental brand and create a memorable experience for guests.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"use-smart-guest-communication-to-manage-all-aspects-of-guest-messaging\"><b>Use Smart Guest Communication to manage all aspects of guest messaging<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Automated messages are just one tool available in Rentals United\u2019s Smart Guest Communication tool.&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Of course, you can\u2019t automate all communication with guests. You\u2019ll often get queries from guests that you have to deal with on an individual basis. Smart Guest Communication helps you save time and become more efficient in all aspects of guest communication.&nbsp;<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Guest messaging is top priority for property managers. Responding to guests quickly and consistently will increase your bookings, help you earn more 5-star reviews, and can even boost your rankings on OTAs. However, it\u2019s extremely time-consuming, especially when you have several properties listed on multiple channels. One of the best ways to improve customer satisfaction [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":32461,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[37,39,69,35],"tags":[],"blog-tag":[],"class_list":["post-32453","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-operations-2","category-our-features","category-rentals-united"],"acf":[],"_links":{"self":[{"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/posts\/32453","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/comments?post=32453"}],"version-history":[{"count":1,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/posts\/32453\/revisions"}],"predecessor-version":[{"id":45276,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/posts\/32453\/revisions\/45276"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/media\/32461"}],"wp:attachment":[{"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/media?parent=32453"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/categories?post=32453"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/tags?post=32453"},{"taxonomy":"blog-tag","embeddable":true,"href":"https:\/\/rentalsunited.com\/es\/wp-json\/wp\/v2\/blog-tag?post=32453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}