Rentals United Settings
Rentals United Settings

VP of Customer Success

VP of Customer Success

Rentals United is looking for an experienced Vice President Success Director that will be the main responsible for developing a complete strategy that can assure the success and long-term growth of our clients and development of our Customer Success team!

 

Among other challenging tasks, we expect from you:

 

  • Constant monitoring and measuring of the gross and net churn, identifying the main reasons for this and developing strategies and plans to reduce it to a minimum level.  
  • Management of the Customer Success members, making sure the team is hitting their goals and targets. 
  • Establishment of the criteria and strategies to renew existing contracts, increasing the current subscriptions and revenue. 
  • Develop rich, loyal and long-term relationships with clients and partners. 
  • Establishment of new strategies to increase the amount of up-selling and cross-selling products. 
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall customer satisfaction scores
  • Follow-up of problematic clients and accounts, representing the Company when it is required. 
  • Follow-up of non-paid invoices and accounts. 
  • Create strategies to increase the amount and quality of social media reviews. 
  • Constant updating and improvement of the existing procedures at the team. 
  • Coaching and mentoring of the existing team, acting as an example of good practices to them and motivate them to perform better. 
  • Collaboration with other departments (finance, operations, human resources, etc.). 

Requirements

  • Proven experience in a similar role, especially managing a high volume of accounts. 
  • Knowledge of SaaS and/or selling a product-based solution is an advantage
  • Demonstrable experience in strategic planning and business development action plans. 
  • Proven ability to position our products against competitors. 
  • Proven ability to drive long-term relationships with big accounts, using his/her negotiation skills to persuade them to churn.
  • Business efficiency. Find the best way to increase the monthly revenue and increase the existing subscriptions.
  • Excellent communication skills, written and verbal.  
  • Excellent knowledge about the vacation rental industry and their main KPIs. 
  • Proven experience managing and mentoring a team, motivating them to exceed their expected results. You love this!
  • English language skills at a business level. Any other language will be a plus.

What we offer you

The best opportunity to join one of the fastest-growing companies in Barcelona!

But also:

 

  • A dynamic and multicultural environment, with more than 15 nationalities to meet.
  • Amazing new offices surrounded by shopping centres and light parks and located in one of the best areas of Barcelona.
  • We bring the food on Fridays! We also offer you free coffee, tea and fruits.
  • Friendly environment. We don’t understand work without the team. We love to organise different fun activities and events altogether.
  • Special prizes for different services such as Gym.
  • Normal office hours and short-days on Friday.
  • Possibility to Work From Home one day per week.
  • Full-time position + competitive salary.

 

If you consider you are our ideal candidate, don't hesitate to send your updated CV to greg@rentalsunited.com!

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