Airbnb Customer Service

All you need to know about contacting the Airbnb Customer Service.


Wondering how to get in touch with Airbnb? Here is everything you need to know about contacting Airbnb Customer Service, getting answers to your questions, submitting a complaint and seeking help in the case of an emergency.

How to contact Airbnb

The first thing you should do whenever you have a question is visit the Airbnb Help Center. There you will find a lot of useful articles broken down by topic.

In case you can’t find the answer to your question there, go to the Airbnb Contact Us page. You will be guided through a myriad of different options depending on what the issue you’re having is related to (Reservations; Listings and hosting tools; Airbnb account; Payments and refunds; Safety, Accessibility and discrimination etc). As you arrive at the last step, Airbnb will give you the option to message the Airbnb Customer Service team (they will respond in 24 hours) and you will also receive a phone number that you can call.

You can also tweet @airbnbhelp for 24/7 real-time assistance.

Airbnb customer service number

The best toll-free phone number for calling the Airbnb Customer Service in the U.S. is +1-855-424-7262. The phone number for calling the Airbnb Customer Service in the UK is +44-203-318-1111

Airbnb customer service hours

The Airbnb customer service is available 24 hours, 7 days a week. 

Contacting hosts or guests

You can send a message to your host or your guest through the Airbnb platform. You can also try calling your host by going to Trips, selecting the trip and clicking on the Call host option.

What to do in case of emergency

In an emergency situation – for example, if someone has suffered an injury or the property has caught fire – contact local police or emergency services immediately. Do not try to call the Airbnb Customer Service number as you may be put on hold for several minutes.