How HiGuests uses Channel Manager to manage a sustainable business
HiGuests is a short-term property management company with offices in Barcelona, Dubai, Mumbai, Australia and Dominican Republic. Managing approximately 300 properties, HiGuests is a tech-driven business, who built their own PMS and Apps for their property owners and guests.
|N of properties connected||+300|
|Headquarter Location||Dubai and Barcelona|
|Tech Used||Rentals United|
Limited channels to market to
Challenging management of daily operations with channels
We did a competitive analysis with a few channel managers and selected Rentals United for its reputation, tech driven approach, local and global presence.
While growing their business, HiGuests ran into challenges in overbookings as well as daily management of their channel relationships. They realized that bringing on a channel manager would help them alleviate some of these pain points. They found Rentals United online, and ran a competitive analysis with a few channel managers and selected rentals. They found that Rentals United surpassed their competitors for their reputation, tech driven approach, local and global presence.
22%increase in occupancy
20%increase in number of bookings
7-10number of websites you advertise on
The HiGuests family started when two friends from Barcelona realised the huge amount of hassle arranging all the logistics of renting properties on Airbnb. The HiGuests family works hard and are passionate about taking care of their homes as though it were their own. Their customers will not be aware of the process, and they ensure that guests enjoy the best stay possible.
Founded in 2016, HiGuests has short term and long-term stays helping Hosts and Guests globally. They help property owners with the process of renting out their properties through different online platforms, handover the keys and everything else.
With approximately 300 properties currently, HiGuests is a Tech-Driven Business, with their own built PMS and apps for property owners and guests. Their solution is a multi sided platform to become the Airbnb of Property Management.
They provide values to the Hosts:
- Increase income of the property.
- Best manager on multiple platforms.
- Hassle Free Process.
They provide values to the Guests:
- 5* hotel services.
- Reliable hosts and apartments.
- Local tips & recommendations.
While growing their business, HiGuests ran into challenges in overbookings as well as daily management of their channel relationships. They realized that bringing on a channel manager would help them alleviate some of these pain points.
They found Rentals United online, and ran a competitive analysis with a few channel managers and selected rentals. They found that Rentals United surpassed their competitors for their reputation, tech driven approach, local and global presence.
Having a channel manager coupled with their own built PMS, helps them automate the process of updating OTAs with rates and inventory. It also allows for better access to availability and improves their ranking with the OTA's. Cancellations are processed instantly, returning cancelled rooms to sales in a matter of minutes.
Rentals United has been a great help in driving a well-organized and rapid growth of HiGuests and is definitely an essential tool for their business.
Overall their tech stack consists of using-Power BI for data analysis, HiGuests PMS, OTA intelligence for rate shop. They would like to use Transparent in the future for market analysis.
They discovered that Dynamic pricing in different seasonality supported to optimize bookings & revenue & rentals played an important role in rate interface.
Their Goals for the coming year are to optimize revenue, increase earnings and profit share, and expand into new geographic markets.
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Are the listings site's commissions included in your pricing?
No, they're not. Some listing sites add their commission on top of the prices you save. These channels want your net rates. Other channels will charge their commission from the prices you save. For the later, you have the possibility to mark your rates up to cover for their commission. We inform you in details how the channels work after you sign-up.
Are other connections included in your pricing?
Rentals United integrates with tech providers that help manage short-term rentals automatically. These providers include Property Management Systems, Payment Providers, Yield Managers and Operational Tools. In order to use them, you have to sign up and contract their services, and pay them separately.
What does your pricing include?
The Rentals United fee includes storing your property info, using the Channel Manager and all of our other tools: Guest Planner, Booking Engine, Guest Communication, Quality Checker, iCal sync and Multi-Calendar. There's no set-up fee: you will get training during the first month of signing up and larger accounts will get a Key Account Manager to help them grow.