How Cinque Terre Riviera uses Channel Manager to manage a sustainable business
Cinque Terre Riviera is a property management company focused on the beautiful Cinque Terre Riviera area. The uniqueness of the area, a string of seaside villages on the cliff, limits the development of hotels which provides a perfect opportunity for the company to offer unique vacation rentals to travellers.
|N of properties connected||50|
|Headquarter Location||Vernazza, Italy|
|Tech Used||Rentals United Only|
Streamline processes and updates with listing sites
Expand property inventory
Offer new experiences to clients
We were looking to simplify our job and look for new markets and Rentals United helped us do both.
Cinque Terre Riviera wanted to optimize their website for direct sales and simultaneously sync sales systems with global distribution channels. They decided to work exclusively with Rentals United via sync API to their website and accountancy software in order to streamline processes. This resulted in 60+ increase in bookings, occupancy and revenue and 40% increase of European guests.
The company started in 2006 as a branch of an outgoing travel agency, named Durlindana which was founded in 1991. Miriana Rovaron and her business partner Paola actually started first with the marketing of destination wedding packages through a website marrymeinItaly.com which included offering guests and staff accommodation. From this, the partners evolved the business to a full-fledged property management business as more and more rental properties were added and cinqueterreriviera.com was born.
Miriana and Paola are dedicated entrepreneurs who kept investing most of their capital in the business which has helped them survive in situations like the current Covid-19 epidemic. They never stopped pouring their energies and money into the business during this time. The company now manages around 50 properties and has grown to 14 staff members.
Along with property management, the company also offers guests value added services like unique experiences such as the Opera Festival. This has proven to be a very successful addition which led them to optimize their website also for this offering.
As their business grew, they saw a need to manage their bookings more efficiently as well as also get listed on sites like Airbnb and Booking.com
“We are very happy to find Rentals United - we wanted a total organization with our site to major booking sites.”
”We were looking to simplify our job and look for new markets and Rentals United helped us do both. Rentals United had a great company presentation with great prices which was a good combination for us.”
“We definitely and absolutely recommend Rentals United.”
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Are the listings site's commissions included in your pricing?
No, they're not. Some listing sites add their commission on top of the prices you save. These channels want your net rates. Other channels will charge their commission from the prices you save. For the later, you have the possibility to mark your rates up to cover for their commission. We inform you in details how the channels work after you sign-up.
Are other connections included in your pricing?
Rentals United integrates with tech providers that help manage short-term rentals automatically. These providers include Property Management Systems, Payment Providers, Yield Managers and Operational Tools. In order to use them, you have to sign up and contract their services, and pay them separately.
What does your pricing include?
The Rentals United fee includes storing your property info, using the Channel Manager and all of our other tools: Guest Planner, Booking Engine, Guest Communication, Quality Checker, iCal sync and Multi-Calendar. There's no set-up fee: you will get training during the first month of signing up and larger accounts will get a Key Account Manager to help them grow.