Rentals United Settings
Rentals United Settings

Customer Support Specialist (FR & Languages)

Customer Support Specialist (FR & Languages)

Your Experience:

  • At least 2-3 years proven experience working in a team within IT –preferably in selling SaaS & e-commerce solutions-.

  • Used to work in dynamic start up environment with high frequency of changes. You enjoy this!

  • Excellent communication skills – written and verbal.

  • Team-player.

  • Well organised. Able to manage different data and track KPIs.

  • Immediate availability and Barcelona located.

Languages:

  • English (business level).

  • French (native level)

  • Other language is a plus.

What can be a Plus:

  • Experienced with different CRMs. Zendesk & Hubspot knowledge can be a clear plus.

  • Interest for start-up environment.

  • Knowledge of Online Rental Vacation industry or similar.

  • Technical background

Your Responsibilities:

  • Provide an accurate and outstanding customer experience to Rentals United clients.

  • Tracking and checking tickets from clients and customers.

  • Management of critical cases and escalate them if it is required.

  • Work closely with other areas and departments (sales, KAMs, HR) and with our IT development office at Warsaw.

  • Creativity! You will have the chance to develop and improve our current service, bringing your own ideas.

What we offer our team:

An amazing opportunity to join the fastest growing Channel Manager Company in Barcelona!

but also:

 

  • Beautifully bright and modern office space! The office is surrounded by shopping centers, parks and many restaurants.

  • A dynamic and multicultural environment, with over 15 nationalities to meet.

  • Friday Lunch is on us! Also daily teas, coffees and fruits are available for you to enjoy!

  • Our Work at home scheme! Yes, that's right, you get to work from home 1 day per week.

  • Friendly environment. We don’t understand work without the team. We love to organize different fun activities and events all together.

  • To be valued and have the ability to grow. The opportunity to really make your mark and have your voice is heard!

  • Special prices for different services for our staff and Gym discounts.

  • Flexi-Time / Normal office hours and short-days on Friday.

  • Full time position.

  • Competitive fixed salary + challenging bonus for target achievement because we believe in you!

If you consider you are our ideal candidate, please send us your updated CV!

Ready for a new challenge?

Attach your Resume*

Do you have legal permit to work in the EU/Spain?*