As our industry is maturing, the job of a vacation rental manager has become increasingly complex. At Rentals United we’re always busy finding ways to make that job more easier and more efficient, so without further ado here are the 10 vacation rental tools & services must have … & nicely laid out in an infographic!
Our three interviewees are confident we have something solid over the hotel industry… Richard Vaughton puts it this way “We may have disturbed sleeping giants”… Nevertheless, how can we sustain our rapid growth? What are the things we need to look out for? Read on to see how our 3 Vacation Rental Pros compare us to the hotel industry – With Richard Vaughton (Discovery Holiday Homes), Shaun Stewart (AirBnB) and Mike Donelly (ApartmentsApart).
One of the big mistakes that vacation rental managers and owners make is to stay in their own bubble. Fortunately it doesn’t have to take much to stay informed… in fact it just takes a few blog subscriptions! We’ve compiled some of the best ones out there, the ones we like and follow. These are the ones where you do need to click “Subscribe” !
If you haven’t started to modernise your rentals for the Millennial generation (those born between 1980 and 2000) the figures we’re about to share may come as a wake up call… Indeed more than 70% of Millennials took at least one leisure trip in 2013, and in 2014 they spent 20% more than the previous year. Why such a trend up? The Boston Consulting Group reports that the Generation Y (another fancy term for Millennials!), is more interested in travelling abroad than the older generation… and this by 23%!! So what can we vacation rental owners and managers do to attract this group? So rather than offering plain services here are some ideas for EXPERIENCES in your vacation rentals. Read on for easy-to-implement ways to court the wonderful Millennials.
Cutting on your vacation rental energy bills is not an easy task. You’ve probably tried planting posters asking guests to turn the lights and AC off when they leave, or reminding them to save on water consumption when they brush their teeth (irrk!)… ok but do they really follow your instructions? Let’s face it: if you were living in your rental yourself the energy bills would be much lower. So instead of giving you light bulb tips (well…not unless they’re pretty smart!) we’ve turned to the Internet of things (IOT) devices to see how the latest smart home tech can help us, vacation rentals owners and managers, save on bills.
Have you heard of that hotel in Maastricht that allows you to rent a goldfish for the night so you don’t feel so alone?! Pictures of the little red fish went round the social networks like craaaazy. Ideas like these are pure genius and not just because of the increase in revenue, but because they also build brand loyalty and awareness.
Thankfully the upselling ideas we came up with are somewhat easier to put in practice… Promise you won’t need to steal the goldfish from your kids bedroom!
We’re no doctors but there are certain sure physical signs that a Vacation Rental Manager needs a Property Management System. If you’re scratching your head wondering what a PMS is, or if you do know but are not using one yet, we very much advise you to read on. You may find trashing the old excel sheet daunting but if you’re experiencing any of these dreadful symptoms, it could be that you’re ripe for a move!
You think of yourself as a pro, we think of you as a pro, but do your customers think of you as a pro? A great welcome pack contributes giving YOU the recognition you deserve and not just because of the quality of your rentals. Of course, you already have a welcome pack, and it’s pretty good: it has house rules, a copy of all the appliances’ instructions, the wifi password, emergency numbers, a metro map, flyers on popular attractions… Yes, but no, that won’t get you remembered for good customer service. So here are some juicy welcome pack ideas for those vacation rental pros that like returning customers and great reviews.
Guests in their pyjamas being evicted of their short-lets in Amsterdam… Property owners fined €30K in Barcelona… Tax inspectors following travellers in the street of Paris, trying to find out to what apartment rental they go to… Horror stories you think? No, local laws cracking down on illegal vacation rentals is a reality.
Have you heard of these softwares that have recently entered the vacation rental market and promise to improve your rental rates? Just stick in your AirBnB Id or HomeAway url, et voilà! Sell more nights at the right price.