I’m sure you’ve heard the recent news that Priceline hit 100 MILLION ROOM NIGHTS BOOKED in this 1st quarter of 2015. You’ve heard it and you’re now very eager to get your vacation rentals on booking.com (as you know we can make this happen!). On the other hand, Priceline and other giants like Tripadvisor are also very eager to get YOU on board, the pressure is on: they must keep on growing. So… with so much interest from both sides to make things work, you could easily foresee that just like the hotel industry we’re moving to a pure online booking landscape… or are we? I’ve asked my fellow industry pros at Rentals United what they thought this.
You think of yourself as a pro, we think of you as a pro, but do your customers think of you as a pro? A great welcome pack contributes giving YOU the recognition you deserve and not just because of the quality of your rentals. Of course, you already have a welcome pack, and it’s pretty good: it has house rules, a copy of all the appliances’ instructions, the wifi password, emergency numbers, a metro map, flyers on popular attractions… Yes, but no, that won’t get you remembered for good customer service. So here are some juicy welcome pack ideas for those vacation rental pros that like returning customers and great reviews.